Staybridge Suites Cleveland Mayfield Heights Beachwood by IHG

Easy parking, exceptionally welcoming staff, hot chocolate bar. Comfortable suite, exercise facilities.

Very friendly and accommodating staff. Clean room with all you needed to stay. Coffee, tissue, TP, lotion, bath supplies. Ask for and received blankets. Had a Hot Chocolate Bar set up for kids, served caterered in meal for supper (no extra charge) great meal with service. Beer and wine also no extra charge. Pleasantly surprised, one of the nicest Hotels we have stayed in.

Only dislike, but would not keep me from staying again was...had a pending charge room rate + $100 (incidental fee), then 2 days later was charged room rate only. Pending charge stayed 6 days before falling off. I was worried about that a little, but it worked out, I just was not made aware of that at booking.

I love walking in to the smell of a clean hotel. The bed sheets were fresh and the kitchen in the suite was well thought of. The breakfast was good and there was plenty of room to sit and enjoy it, especially by the fireplace.

The front desk attendant wasn’t warm welcoming and the attendant that took over wasn’t either. Also one of staff putting out the breakfast spoke to me rudely when I asked where were the beverages. But outside of a few grumpy people everyone else was delightful.