Holiday Inn Express Hotel & Suites Sylacauga by IHG

Night manager was "unavailable"/ locked himself in a back room. I had to call corp# to get him to come to FRONT DESK!! Who knows what he was doing?? Either way... there was ZERO attendance paid to the lobby at 1am! I can't imagine this is IHG protocol? Unacceptable IHG..

It’s maybe the worst Holiday Inn Express I’ve ever been. Computer system down, TV not working, shower broken, air condition loud etc. Stay away from this property! It doesn’t make the stay better, if the manager gives you an extra discount or extra points. The hotel needs a massive refurbishment!

Where do I start. The bedspread had stains, the telephone didn’t work (known problem), TV remote didn’t work, bathtub has a fast leak (known problem), elevator smells musty, terrible breakfast selection and the ice machine was broken (known problem). On the positive, the cleaning staff was responsive. Not sure if are better options but I would consider other places.

Absolutely would not recommend. The bathroom was disgusting. Rusty fixtures, moldy shower, shower completely separated from wall and moved around as you were trying to shower. Felt like I was going to fall through the floor. Moldy microwave, rusty fridge, broken light fixtures. Just absolutely the worst holiday inn I have ever stayed in.

The staff was magnificent. The room smelled moldy and like mildew. The facility has been completely remodeled, but for some reason it had a really bad odor.

We booked this hotel because of the pool. Just to check in and be told the pool is out of service bc "we cant find the breaker for the pool area." Which is a cop out for not WANTING to find it or put in the extra resources to make it available. Room #1 the AC did not work. Room #2 had a prior personals "personal hairs" all in the shower. I will say the staff gave us the option to cancel our checkin but said we "may not" get our money back. They did move us to a room with AC but as can be seen above it wasn't properly cleaned. The backside of the property was run down/blinds hanging off most room windows etc. We survived our 2 nights there because we had no other choice because of ball tournaments in the area. Lesson learned and won't let that happen again!

Swimming pool nit working. Ice machine out of order. It is definitely not worth what we paid. Hopefully there will be more modern hotels built up next year when we return.

Pool was out of service, hotel was dirty, roach in hotel room. Television remote did not work, telephone in room did not work. Would not recommend

Very tired property. Room were updated and clean. Bedding was great and very comfortable. Breakfast was good. Property didnt feel secure. No one around to check us out at 7am. Entry road needs lots of help. A sign right at the turn to go in would help. You had to guess where to turn in. Probably wouldn’t stay there again.

Staff have evidently worked to bring the hotel up to par. Staff have always been friendly and efficient. Immediately noticed in room hallway that there was NO musty smell as have noticed on previous stays. Room was clean and stocked, only issue was an electrical one with room phone and was told that a lightning strike had damaged several hotel systems recently and they were still trying to correct those. Will stay here again next trip.