Embassy Suites by Hilton Norman Hotel & Conference Center

Breakfast

Shower head was faulty

Absolutely love this hidden sweet spot. The atmosphere is bright. Staffers Tina Marie snd Meagan were so inviting, friendly and fun. The best drink is caramel macchiato... a vanilla based with caramel!!! The espresso was not too bitter, Not too sweet but perfectly balance. And the blueberry muffin was fresh and delicious. Highly recommended. Checking them out.

First let me state that as a Diamond Member we only stay within Hilton. Embassy Suites is one of our favorites, some locations are better than others. This location overall is way above the median particularly with check in and receiving Diamond status benefits. Our room was clean, cool, and comfortable. Breakfast was superior with everything being fresh, abundant and staff going out of their way to ensure hotel guests enjoyed the food. The evening reception and bar service was the very opposite of all these things.

Clean Nice beds Good location

The following is what I replied to hotel management: "I'm torn on giving less than a 5. After spending 3 nights at the Embassy Suites San Antonio Airport, we were really looking forward to staying here. Our only negative at SA was the room layout was a bit awkward in the bar area. The room layout here is much better. Although, the lighting in the bathroom was too dim for my wife to get ready. She also mentioned that the vanity table lamp shade needed serious dusting. The breakfast was disappointing. The young blonde girl (9:00 am 4/20) acted as though she would love to have been anywhere else. I asked for jalapeños and got none, or so little I couldn't find them. Coffee at breakfast is the most important thing. There were no sleeves for the paper coffee cups (hot!). In SA we had ceramic cups. Disappointed there were no flavored creamer pumps unlike SA. Food quality on the bar was good. So, I ask you. Given that I am a fan of Embassy Suites, how would you rate our stay?" Also, at check-in the hotel clerk gave me an orange parking pass to be displayed on my dash, but she neglected to inform me of the $14.00 per night charge to park in their lot...outside. The morning clerk waived the charge. At least San Antonio let me know upfront it was $10.00 per night. Still silly. San Antonio also had a FREE happy hour from 5:30 to 7:00. We arrived late so couldn't have used it any way, but still... OH...and the biggest kicker is it was more expensive than San Antonio. SMH

The location and how close it was to our tournament

They don’t clean the rooms often and staff isn’t friendly at all.

It was very nice and clean with great staff good room amenities and very quick service

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