Holiday Inn Express Hotel & Suites Burleson/Ft. Worth by IHG

I can’t deal with a place that doesn’t have hot water in the shower. The water was barely warm enough to not be freezing cold.

Small suits

Hotel had cockroaches.

Very accommodating to my needs with a walking/bathing disability, although the supply is limited.

Our stay at the Holiday Inn Express Hotel & Suites in Burleson, TX was adequate, but one can't help but feel that this is an average hotel chain trying to appear as something more. The room itself was clean and comfortable, but the vinyl flooring and high ceilings created a less than cozy atmosphere. Also, while the backlit mirror in the bathroom was a nice feature, the ceiling fan barely worked, and the tub had areas of obvious rust and damage that had been patched. The breakfast was decent, but we were disappointed that the pancake machine didn't work properly, and the attendant seemed disinterested in helping us and other guests who inquired about it. On a positive note, the desk clerk we checked in with was friendly and competent, and we did enjoy relaxing in the hotel's jacuzzi at the end of a long day's drive. Overall, with so many other options in the area at a similar price point, we would probably try another hotel when passing through next time.

When I checked in to the hotel and went to my room there was a huge roach in the room. I trapped it with a cup then went to the front desk. They switched me to another room. In the new room there were dirty washcoths hanging on the shower rod and the remote didn't work. We ended up staying the whole week just because it was easier than finding a new hotel and moving. On our last day we asked for a 30 minute extension to check out and were denied. The manager actually made us feel very unwelcome and locked my husband out of the room before all of our belongings were removed. We have never been treated so poorly at a hotel. Side note- The manager stated the all housekeepers were leaving at 12 (check out was at 1200). If they actually schedule the housekeepers to leave for the day at the same time as check out that is just bad management. 10/10 do NOT recommend this hotel.

Great hotel, nice indoor pool and hot tub. We’ve enjoyed our stay.

Are stay was awesome. Staff was professional, helpful and friendly

Reservation information typed specifically regarding our disability needs didn’t get told to the hotel through expedia as it should have, and as expedia advertises. The attendant says those comments/ needs/requests never go through with any external reservation site. Also, in regards to that, the check in process took an exorbitant amount of time because of a lengthy phone call to a manager about our service dog, whom we had already spoken to the hotel manager about prior to making the reservation. But now that we were there they wanted more proof and statement of medical need even though he is certified with an ID and all! We shouldn’t have to divulge our private medical information to anyone to have our service dog with us, that’s a privacy/HIPPA issue that needs fixed. All that aside the staff were friendly. Room issues: no hot water at night, made the desk aware at check out, so ?fix; older mattresses-overly squishy, beds very hard to get in and out of, definitely not disabled person friendly. Hotel and rooms have an odd unpleasant odor that doesn’t go away. Tv and it’s remote have no functional way to use the guide for channel information, very user unfriendly. Older ac/heating systems, no way to accurately adjust room temperature, have to wing it and hope you don’t freeze in the middle of the night. Much could be improved for the asking price of the room!

The team that checked us in was amazing. Friendly and so nice and just as fun when we checked out! Definitely stay here again Great location too