Candlewood Suites Richmond North-Glen Allen by IHG

The room

The parking lot was a frozen mess and absolutely treacherous to navigate. We're lucky we didn't fall and hurt ourselves. There was a fire alarm and we had to leave our room after a very long tiring day of travel. There was no breakfast at this location and we didn't see that specified when booking.

Good location to venue. Plenty parking. Big room and kitchen area

Look its cheap for a reason. Its one of those places that when built was probably pretty nice but may have changed owners many times. It just shows signs of many many years of use. Carpets are filthy in hallways and rooms. Bathroom has several coats of paint on top of each other. Our room was very musty and they clearly knew this and sprayed some nasty cologne or spray in the room. I'm not sensitive and had to keep the window open all night bc it was so bad and this was february. Everything stunk when we got back home including our cloths, hair even our suitcase stunk. Had to leave it outside. It was freezing rain when we got checked in and the parking lot and main entrance sidewalk just pure ice. When we left the next day still sheet of ice and zero salt. Had two beds both with no top sheet just comforter. Went to the front desk asking for sheets. They said oh we dont do sheets just a comforter. Based on everything I experienced low chance they wash every comforter between bookings.

No running water in the kitchen sink. Infested with roaches,was given a different room on higher floor that room had stained sheets.

Towles we're stained with looks to be poo

The bed was pretty comfortable, and the room's kitchen was pretty well stocked with dishes and such. WiFi also seemed fairly good and reliable, though I didn't get the chance to use it much.

The overall feel of the hotel was "nobody cares about this place, and they haven't for a long time." I arrived well after midnight but the front doors of the hotel were standing wide open with nobody at the front desk. I had to use the lobby phone to call the front desk, and only after the phone rang several times did somebody emerge from a back room to check me in. When I got to my room its walls had obvious scuffs, dents, and dings all over the place, the bathtub's floor was very stained, the faucets were loose and wobbly, and the overall feel of it suggested nobody had considered doing anything but cursory bits of maintenance or cleaning for quite awhile. It should also be stated (though there's nothing that the hotel can really do about this) that noise from I-95 is LOUD within the building. Even in the middle of the night the road noise from passing cars and trucks was constant. So, if you need a quieter environment to sleep then that's probably going to be a huge deal breaker.