Holiday Inn Express & Suites Iron Mountain by IHG

Arrived having paid in full. I was charged a second time because the hotel has no record of my payment. Waiting on a refund of the second payment. The people on the upper floor made the entire night miserable. Very loud and poor sound proofing between floors. They were up banging around at 2 in the morning still.

Manager

Bed

Quiet, overnight stay in Iron Mountain. Just what we needed. No complaints.

Probably the nicest hotel in the area. Price seems a bit steep for time of year/area. When we pulled up there were only 2 other vehicles for guests present and by morning only a handful more - so fairly quiet. No hot tub, pool was a bit small and water temp a little too cold. Staff was very nice and the hotel in general is kept clean with standard updates. Breakfast was pretty good with several different options.

TV was mounted in the worst position on the wall for either the bed or the couch to watch it comfortably. Caulking in bathroom was slopped in corners and paint was peeling of ceiling in bathroom. Made wife worry about mold.

I stayed at the Holiday in Express in Iron Mountain for two days. The stay itself was adequate however after checking out and without notice the management fraudulently charged an additional $300 on my credit card and stated that I smoked in the room and burned the carpet and furniture. I do not smoke and never have. It took 8 phone calls and 45 days to actually get a call back from the the manager. When I questioned the charge they stated they had pictures of the damaged room but wouldn't share them. Would not even describe the damage. When I told them that their was preexisting stains on the carpet and provided a detailed description they refused to confirm if what I described was what they accused me of doing. They simply stated that to discuss any details I needed to show up in person. Even though it was 500 miles away they would not discuss any further and refused to refund the charge. This is a clear case of fraud and that I'm quite sure they have played on people repetitively. Stay away from this hotel and I suggest avoid others Holiday Inns as well.

very clean…very up to date. loved the stay

The guy at the front desk was awesome, and told us about the restaurant, Greenleaf! I especially liked the fact that "no pets" were allowed.

Hotel/motel prices are way too expensive!