Hyatt House Seattle Bellevue

Everything besides the pillows

The pillow were so flat, they felt like you are sleeping in a pillowcase

Location is excellent for us. Customer service is great. Very comfortable hotel to stay at.

Food could be a little better.

Convenient location for access to I90 & I405, to Issaquah and Sammamish/Redmond plateau, to downtown Bellevue, Kirkland, Redmond. Staff always friendly and helpful. Lots of parking around hotel and in free garage. Breakfast has more variety in entrees daily than other similar hotels. Scrambled eggs are one entree same each day, but made as looks and tastes like made from real eggs, not like others made from powder. Bar is convenient for adults to catch sports or have a conversation. Would be better is dining and bar area has sound reduction tiles on walls. Really loud at breakfast. Everything always works in rooms and the hotel when we visit a couple times each year. Rooms are clean and small kitchenette is appreciated. Many outside restaurants of variety of food and level of casualness within 1-2 miles. Factoria Mall within 2 miles has big box stores (Target, Nordstrom Rack, etc., small stores, a number of restaurants, and the largest Asia grocery store in the state

I love the location. Kinda the middle of everything for someone visiting. The staff was very friendly and welcoming. Hannah was very kind and professional. Kudos to her

The only thing I didn’t like is the room I originally paid for wasn’t available when I showed up. Although I was late by a day due to weather I still expected to get the room I paid for. Instead I had to rent another room which was not a part of the budget.