Galini Sea View

The hotel was very cute and quite. Staff were very helpful and friendly. But this hotel for sure is not a five star as the hotel is very old and need refurbishment, also the food is not for a five star hotel, food options is very limited, i have been to many all inclusive hotels and never seen some thing like this.

Nice hotel, food very good, service great. Not all facilities were open.

Das Personal war immer freundlich und hilfsbereit und hat versucht jeden Wunsch zu erfüllen. Der Strand Bereich mit der Strandbar hat uns besonders gut gefallen - jedoch kann ich mir vorstellen, dass es in der Hochsaison dort schnell überfüllt sein kann. Das Restaurant war ok - ( wir waren nur 3 Nächte im Hotel) - jedoch hätte es qualitativ besser sein können. Zudem war das Essen teilweise schon kalt (besonders wenn man später zum Essen gegangen ist). Die Getränkeauswahl war gut - aber auch hier waren speziell cocktails und Säfte von niedriger Qualität. Insgesamt hatten wir einen schönen Aufenthalt - jedoch hätte man an manchen Stellen von einem 5 Sterne Hotel mehr erwarten können.

Initial reception was good. Disappointment upon entering the room. Wardrobe doors removed for some reason. Black grouting in shower compartment. Design of chair on veranda of pool access room was dangerous. decking was uneven and poor quality. loungers were old an not easily moved due to screw heads which had previously held some sort of foot to the lounger now digging into the wood of the decking. The dining facilities were worse than a works canteen. An eating factory with no atmosphere, tables a metre from each other and a turnaround time for evening meal of 15 minutes. Awful. Not a one star experience. Can't imagine where 5* came from.

The hotel was lovely, nice peaceful, quiet atmosphere and a very relaxing stay! The amenities are great lots of different pools and chill out areas, we made us of the free gym too which had everything we needed. Food was nice would of liked a bit more of a variety though. Room was clean, nice welcome pack only issue was no instructions for the safe and the shower was in need of a bit of tlc (shower head wouldn’t stay up on the pole and there was no plug to run a bath). Otherwise a lovely, relaxing place with very welcoming, friendly staff. Would highly recommend.

L’hotel è classificato come un 5 stelle ma in realtà è equiparabile ad un 3 stelle sia per i servizi sia per la pulizia. Ho scelto una delle camere migliori con vista sul mare, c’era la porta del bagno che cigolava in una maniera incredibile quando si apriva e si chiudeva; la tv era attaccata con un cavo volante dell’ antenna e come si muoveva si staccava inoltre erano visibili solo 4 canali. Il cibo è stata la cosa peggiore. Noi abbiamo optato per la mezza pensione. Sia la colazione che soprattutto la cena era tutto cibo di scarsissima qualità e cucinato male. Non vale assolutamente il costo di un 5 stelle.

This is NOT a 5 star hotel ! False advertising and the place is awful.

Sofia and penny were very great and approachable. Helpful with information about the area.

It is a nice hotel but not very new and can do with better maintenence. Also the beach is far down hill and the shuttle service is horrible.

Paid for a double sea view room which was on the 5th floor at the front of the main hotel building so the room location and view could not have been better. Would not have been happy to have been in one of the annex buildings, including the one down near the beach. Also some 'land view' rooms look to be in disappointing locations. Don't know where the 5 star claim comes from, this is a very average 3 star at best. Restaurant food also average and not particularly to UK tastes although always found something to eat. We experienced some illness during our stay and were a bit disappointed that hotels like this with a large self-service buffet style restaurant don't have a hand gel policy. Similarly they allow water fountains to be contaminated with guests refilling bottles directly from the nozzles. Air-con in room worked only intermittently, servicing of rooms was a bit haphazard including toilet bin not being emptied on one occasion. Bottled water in room replenished, strangely, every third day. Overall, had a decent week's weather (mid-May) which helped us enjoy our week in Crete, but won't be going back to either the Galini or the Stalos region again.