Hilton Garden Inn Dallas Richardson

well kept property. staff friendly but not the most competent when it came to reservation specifics like details as to who in our party had rooms and who did not causing us to double book with expedia and lending no help to resolve. generally very clean except carpets were disgusting as well as under sink. breakfast very good

Carlos at front desk Tom - Bartender

Nothing

A great location right off the freeway. Unfortunately the elevators were both out of order. All ground floor rooms had been taken so we had to carry our stuff up to the second floor, no offer of help. You would think they would have kept some rooms aside for seniors and gold honors clients. We sat at the bar and the bartender/server was one of the best. We had steak and it had to be the best I've had in a Hilton ever!!

The night front desk agent and bartender were fabulous -- only high point about this skid row hotel. Otherwise, the room reeked -- like stinky gym clothes. The rug was filthy and crawling with some kind of tiny, bright red, biting bugs. They were also in the bed. The bath towel was folded up between the toilet seat and the tank. I have no earthly idea why, but gross. Also, the towels smelled of mildew. And the shampoo, bath gel, and conditioner are strangely adhered to the wall. Guess they got tired of people not leaving behind those little, used bars of soap and shampoo bottles for the next guest. 🙄 The tops of those bottles were pretty grungy, as well. The cleaning staff came literally banging hard on my door at a little after 9AM like they owned the place and laughing about it when check out is at 11AM. (trust me, they were not a nice bunch to encounter, either). They wouldn't even answer when I asked who was at the door. The worst had to be that so-called assistant manager they had working there that morning. When I went up to have a word with him about his staff, he acted like he didn't see or hear my approach, but his acting reeked along with all the rest of it. Typically, folk in these positions are upbeat, energetic and eager to help with your concerns. This individual was anything but. He kept his head turned sideways and wouldn't even look at me as I was speaking. When I asked where the coffee was, he just pointed. The coffee area was, as well, dirty with a sticky syrup left on it that got on my coat. The older woman working in that restaurant didn't speak, either; just walked past glaring, and looking sour as heck. This place isn't even worth the price of the cheapest flop house in Vegas, in my opinion, let alone what they charge. Hadn't realized The Hilton brand had slid this far down in the mud.

Nice

My only complaint is that the towels smelled rancid, like they were washed with the kitchen rags. I like the complimentary coffee in the lobby.

Nice place

In a constantly changing environment I can always count on Hilton My aunt RIP told me years ago no matter where I may go in the world Hilton can be counted on. I’ve found it to be true

The property was fine

The pool was cold and dirty. The staff was unhelpful. They acted bothered when I asked questions. I paid the higher fee for it to include breakfast as selected through the booking app and they told me to kick rocks.

Very nice place. Much better than i thought