Holiday Inn Express Hotel & Suites Chester by IHG

rien

hotel en rénovation, l'isolation et l'insonorisation laisse à désirer, ascenseur en panne, chauffage et climatisation brillante...etc

The breakfast was amazing, the pool was so enjoyable, the location wasn’t too far from Middletown for eating and shopping

Toilet ran all night

Loved the included breakfast. Nice choices. Excellent coffee

Outside lights came through curtains a bit . I was booked on 1 st floor so spotlights came through…

Ubicación con respecto a Legoland.

Desayuno malo. El comedor sucio.No había espacio para familias con niños.

The total cost shown at the time of booking was $293.21 USD. However, after I checked out, I was charged $306.20 USD. I was not informed of this additional charge at any point during the booking or at check-in. When I asked Booking.com for clarification, they followed up with the hotel — who simply replied that the difference was due to a “new town tax.” Frankly, this is unacceptable. No new tax — or any charge, for that matter — should ever be added after checkout without being disclosed clearly in advance. It’s not fair to any customer to be hit with a surprise charge once their stay is over. What’s even more frustrating is how Booking.com handled this. After raising my concern, all I got was a vague reply that the hotel confirmed it was a town tax. No effort was made to challenge it, question the lack of transparency, or advocate on behalf of the customer. It felt like Booking.com just passed along the hotel’s response without doing anything else. This kind of experience undermines trust in your platform. Customers rely on Booking.com to show accurate, full pricing — not a number that turns out to be incomplete after the fact. I’m disappointed by both the surprise charge and how poorly this issue was handled. I expect a proper explanation and compensation for the unexpected charge. At the very least, Booking.com should take responsibility for ensuring pricing is transparent and customers aren’t left chasing answers after the fact.

Staff was very friendly and tried to accommodate us when our room we booked was not available. It was very clean. Breakfast options worked for everyone. Close to our destination. No noise from the highway.

We had a few kids try to open our room door at night and could hear a lot of hallway noise. We were not given the room we had booked, which made sleeping arrangements difficult.