Holiday Inn Express Hotel & Suites McAlester by IHG

I booked this property for my son and his girlfriend who happened to get stranded in the area bc of the winter storm Jan. 2025. Being from the Houston, TX area, 21 years of age and not knowing the least bit about driving on ice/snow..I knew I just wanted them safe. Within minutes, I get a call from them( my son & girlfriend) telling me the lady at the front desk was very rude. Their toilet was clogged and my son wanted a plunger to unclog it, instead of just calling for maintenance. The front desk lady told them to go to Walmart. - If they would have wrecked driving in those conditions bc this hotel would not address simple maintenance issues- I would have sued. This same lady would later make comments directly to them referring to why they were still at the hotel. My son is Mexican & American Indian Choctaw MOWA. My son's girlfriend is black...would it be just a hunch to think that this woman could have just been racist. Holiday Inn- do something about your front desk! They are rude!

No additional words. Take the good review on its face.

Best hotel experience in a while. We were VERY pleasantly surprised by our stay here. We booked last minute on a road trip as a place to spend the night. The price was very affordable and the room was so comfortable, clean, and spacious. Nothing flashy, but we agreed it was the most comfortable and functional room we’ve stayed in for a while—especially with a baby. Service was excellent. And the breakfast was GREAT. Best free hotel breakfast I’ve seen. Cheese omelets, sausage, biscuits—all delicious. I never write hotel reviews, most stays are average or poor or forgettable. But we were so pleasantly surprised we had to leave a review and say you won’t regret staying here! It will be our planned halfway stop on future road trips for sure.

Very nice people. if you are looking for cleanliness this is not the place for you. I had to switch rooms 3 times. The sheets were dirty, and the pillowcases were dirty. The elevator is very dirty the carpet in our room was very dirty. Again the staf is very very nice but they get an F for cleanliness.

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N/a

Fairly quiet, clean, comfortable beds and great customer service

Everything was fine. After reading a few bad reviews, I decided that I would judge for myself especially since it was close to our destination. I was genuinely surprised at how wrong the bad reviews were. Our room was clean and comfy, the self laundry was great and it as close to so many restaurants. I would recommend staying here to anyone.