Hotel New Bengal

Although the building is a little tatty, the lift old-fashioned, and there was some building work going on during my stay, the cleanliness of the place was outstanding, and the staff extremely friendly and helpful. If I return to Mumbai, I would probably stay there again. Very convenient for buses and trains, right by Crawford Market and some popular Mumbai sights quite close by.

I stayed at little sinle executive room. AC was broken, fan on the top was OK. Construction yard is just next to hotel, but it was clean, and OK for two overnite stays as I didn't expected much from Mumbai hotels.

On check in we found TV not working. Got it fixed. Telephone not working, got it fixed. Rooms r 2 small.

The hotel room was very tiny (6' by 12') and not very clean. Suspection of bed bugs as the bedding was not overy clean looking. The overall look of the hotel was not very good as there are matresses piled up, boxes and other items in the hallways, Needs a good cleaning.

I booked this hotel for my son, who was making a short visit to Mumbai on a longer trip. The two main criteria were cleanliness and being close to the main railway terminus. He tells me that the hotel scored on both counts, and that the facilities were certainly good enough for his purposes. He found the staff pleasant and helpful. Before going he sent a couple of general queries to the hotel office about the practicalities of visiting Mumbai and their responses were both prompt and informative. Bearing in mind the modest cost of staying here it would be unfair to expect the facilities of a very expensive hotel, but if what you want is somewhere clean and wholesome to stay in central Mumbai, this hotel was a good choice.

A very much run down hotel. Very basic even by indian standards. The choice is between a "luxury A/C room" extremely noisy and ridiculously expensive on the street side and a filthy room windowless already inhabited by quite a few roaches. The check out time is 9am, not noon. Yes it is part of their tricks to have you pay for another day.

Unreasonably expensive and not so clean in a neighbourhood that our guide told us to stay away from. My girlfriend got bitten by lice in the bed, and they wouldnt even admit that they could have a lice problem.

Clean room and bathroom, working AC and fridge. Very good value for the money and great location.

After staying one night at this hotel, I vowed never to trust reviews on Hotels.com or any travel website. I am a well-traveled person who has stayed at many budget hotels. I just didn't get it. How can this hotel manage to attract so many guests? I found out that this hotel is one of the handful hotels listed on Lonely Planet. No wonder travelers flock to this hotel. Mumbay is an expensive city, yes. But trust me, you can do so much better with the same amount of money. Don't always trust travel books or websites. My room was supposedly the most expensive one at this hotel, but it was just pathetic. It was nasty. But after demanding that the management show us other rooms and inspecting a range of rooms on different floors, I had to agree that the room they gave me was indeed the nicest one, haha. It was so untidy and the bathroom was just unbearable. Mosquitoes were flying all around and when I opened the closet I was welcomed by a decent sized cockroach. Mosquitoes kept me awake all night (this was November). This hotel is not worth the money they charge you. The only good thing was that it was conveniently located. It was near the market (not the kind of shopping places where tourists go to, but where local people go). We wanted to hang out where Indian people hang out, rather than wasting our time in Colaba and other usual tourist destinations. The hotel is also within a walking distance from the train station. But, well, it's not a place to stay if you want to get some decent sleep at night. Just forget it. Do some research and try a different place. You should only stay at this hotel if you get at least a 50% discount.

I got a 6 by 6 ft room, that had no window and was so damp, I had to leave after 1 night only. Location was okay, if you're willing to move away to get anything like a proper meal. Neither a restaurant at the hotel, nor a proper one nearby and very noisy street almost 24\7. A\C and fan was okay. So not good value for money.