Mount Lavinia Hotel

The property is absolutely stunning and full of charm — but sadly, the service and facilities let it down significantly. We booked 2 rooms and encountered multiple issues during our stay: — No water bottles in one of the rooms at check-in — Telephone and AC remote/display were not working — No tea bags, creamer, or iron in the room (ironing board was there but no iron!) — had to ask for basic amenities — Booked 2 rooms for 2 adults each, but breakfast was only arranged for 2 people total instead of per room — Lifts were not working throughout our stay We have stayed at several 4-star properties and this experience was honestly one of the most disappointing in terms of service and room readiness. The hotel has so much potential given how beautiful the property is — it's a shame the basics weren't in place. Hoping management takes note and raises the bar for future guests.

The only thing amazing about the place is the location. Unbeatable. The property is magnificent. Disrepair & lack of maintainence is destroying it. The bathroom was leaking. Literally water droplets falling and the water was invading the bedroom. Making both the bedroom & bathroom slippery & dangerous apart from the entire feeling of what is the source of water ...& dirty feeling. When we checked in we were not provided with towels or coffee sachets. Incidently we weren't provided with coffee till the end. Noone ever answered the phone not from the front desk not from house keeping. Multiple trips had to be made to the front desk. And on informing them we got the pat answer that they had informed the concerned department. The TV wasn't working. Our complaints fell to deaf ears. I had requested airport pickup & early checkin. Supposedly the message for airport pickup wasn't passed on even though we had received a confirmation. We had requested an early checkin because our flight was landing at 5.30am. We had agreed to pay the extra charge. On reaching there we were informed that they were fully booked so no early check in. We finally checked in at 1pm. The food was mediocre at best. All in all a pathetic experience, unresponsive staff... a property going to waste.

Beautiful location. Friendly staff.

Horrible service no air condition working food was ok except the dessert. In rooms not maintained, Lift not functioning properly. I got married in 1996 December and it was a great place back then

Hotel review for Mount Lavinia Hotel I was extremely disappointed with my stay at this hotel. While the property may once have had charm, it is now in a seriously poor state of repair and does not reflect the images advertised online. The room had daily cockroach issues, mould throughout the bathroom, and persistent damp conditions. Even after housekeeping serviced the room, the sheets still felt damp. The air-conditioning was ineffective for the entire stay — despite being set to 18°C and running continuously on high for three days, the room temperature never dropped below 26.5°C. The unit was also extremely loud (over 60db), with visible mould inside the vent grilles. The building itself appears heavily derelict in many areas. The day spa looked more like an abandoned outhouse than a luxury facility, and the gym was below standard and not air-conditioned. Positives were limited to the friendly staff, decent food, a comfortable large bed, and a pool area with nice views. However, even basic hospitality was lacking, as staff did not ask once about how our stay was during checkout. The “ocean view” was also very limited and not as advertised. Having travelled extensively across more than 40 countries, this is honestly one of the worst hotels I have stayed in. I would strongly caution anyone considering booking here. The online photos are not an accurate representation of the hotel’s current condition.

After touring Sri Lanka for 27 days and staying in some amazing lodges and small hotels we were looking forward to 6 nights at the highly historic Mount Lavinia Hotel to just relax on the beach and recuperate. We arrived late in the evening and shown to the ocean front suite. Being tired all that was noticed was the poor condition of the toilet seat and the badly hung bathroom door that scraped the tiled floor when open and shut. In the morning the dirty linen was noticed. The pillow cases had dirty scuff marks and the duvet cover had dried blood stains. It was then found that the safe door, although left open, had been locked by the previous guests so couldn't be used. All these issues were reported to front desk before heading to the beach. The beach is beautiful however the towels have seen better days and where the stripes should've been blue and white they were blue and grey. Upon returning to the room at midday the keys would not work. Eventually someone came with a manual key to open the door, saying there was an issue with the electronics and they would try to fix it. This didn't happen, nor was the room cleaned or linen changed because of this problem and neither was the safe unlocked so we insisted on changing rooms. We were given the same suite one floor above but advised that the air conditioning was working quite as it should. It was a little warmer than preferred but it was passable. However there was no drinking water provided in the room and was only received after asking 5 times and also being told the hotel had run out of bottled water!! After showering and too late to do anything about it, it was found that the 2 towels provided were dirty and stained but as these were essential there was no choice but to use them. It took 4 requests to receive clean towels. The following morning we realised there was a big hole in the bedsheet. After making a request with the front desk this was changed. The next day there was no hot water. Again front desk notified. At midday this still hadn't been fixed so complained again to front desk only to be told they had just fixed it. This was a lie as it was checked before going straight to front desk. It was fixed by the evening. Water was dripping from one of the bathroom lights and the bathroom ceiling looked like it was about to fall down. These were not reported as by then we just couldn't be bothered. The toiletries were not restocked, we had to find a cleaner to ask for more and the Internet strength was weak and kept dropping which meant using unnecessary personal data allowance. We managed to have an audience with the hotel CEO where all these above concerns were voiced. He didn't seem at all surprised by any of this but promised to do something for us. We never heard from him again. The staff lack any urgency in getting anything resolved and don't appear to be concerned about guests experience. The whole place needs closing down and refurbished before allowing future guests. So if you are thinking of booking this think very carefully. We would not recommend anyone stay here.

If you want the perfect hotel experience: don’t come. Full stop. If you are up for some history, stunning views and don’t mind the occasional wtf? then this could be for you. It was for me and I would recommend the hotel to a friend on that basis.

Beautiful hotel great location standards are slipping

Location is preferb

Staff support , intercom, food supplying all are not working and delaying