Holiday Inn Express Hotel & Suites Panama City-Tyndall by IHG

Our experience was horrible from the beginning. The elevator in building A wasnt working so we had to take the stairs. I had back surgery and i have nerve damage and sometimes my right leg gets numb which causes me to fall. The room was very hot. The sofa bed didnt have any linen on it nor was there any extra linen in the room for us to make it up for my son to sleep. I called the front desk and Yolanda was very rude. She told me they didnt have any blankets and we could come to get a sheet and she hung up in my face while i was still speaking. My boyfriend went to get the sheet and almost had to beg for an extra pillow. The toilet clogged and I called to report it and Yolanda answered and very rudely told us to come get the plunger. I asked to speak with a manager and she hung up in my face again. When we asked for another room she threatened to call the police on us. We decided to check out. We got to the front to check out the police were there. She refused to give us a receipt saying she was doing an audit. I will be filing a lawsuit. We checked in after 10 and at midnight we had to drive around to find another hotel

The pool was murky and very small. The room was very outdated. The baseboard was coming off the wall. Nice beds though. They were comfortable and the staff was amazing.

Loved the rooms.

Nice staff, good breakfast, clean room

Hayley was excellent for her customer service. They helped us when we were in a bind and needed a place to stay after some car problems. She made everything so easy. Thank you for support and you kindness. Highly recommended for any kind of stay.

We loved the staff we came down from Grenada Mississippi for 2024 World Series and our stay was great beds were comfy just need to add a small vacuum in the rooms especially with kids but other than that we had a blast pool was nice and staff was amazing

The staff was friendly and drama free, and those ladies kept it as clean as possible short of fixing actual maintenance issues beyond their control.

The only thing that I a problem with was the air conditioning, not able to control the temperature. I put it 60 degrees and high speed but i noticed that nothing can. The room stay at the same temperature i was hot at night couldn't sleep well

For this trip we had reserved two rooms. The staff was verry cordial and inviting. The only thing I would improve at this location would be, cleaning the rug coming in and out the elevators and also, the shower in both rooms was cracked in the same place and cover with some sort of silicone, but it was clearly visible there was some damage behind. Overall it was a great experience.

Very professional & everything convenient an excess all