Hilton Minneapolis Bloomington

Breakfast was great lots to choose from.

Hot tub was being remodeled. Pool was cold. But they gave me a discount.

My minimum standards for a one-night stay are: that it is clean, the cost, and having a safe location. Other issues that are nice, but not a deal breakers, are: breakfast, workout room/pool, public rooms, interaction with staff at arrival. I was very impressed with everything here. The building and our room was very clean. The cost for a one night stay was $180 for our room AND seven nights of parking our car in their lot! The shuttle to accommodate that was on time each direction and worked very well. I realize that costs change daily according how full the hotel is, but it was an unbelievable cost savings compared to a hotel room and parking at MSP or a park and fly. The location is right on I-494 about 15 minutes from MSP by shuttle. Very convenient and safe. We didn't eat breakfast because we left for the airport at 4:30 am, but we did eat at their restaurant the night before (didn't know ahead of time that they had one). Simple meal and drinks were all good. Nice place. We both went to the workout room, but not the pool. Worked well. The staff interaction was better than 95% of hotels we stay at, and is the reason I'm writing this. It normally doesn't matter to us if someone isn't smiling at me correctly when I check in. Who cares if the other main issues are solid? But... all five of the staff I dealt with were very friendly, professional and helped with several questions (mostly about the parking and shuttle issues). They're hiring good people and training them well. We were very impressed. No hesitation coming back and making it our pre-trip hotel. Major thumbs up.

Great propery. Rooms are impeccable and staff is first rate in responding to any guest needs. If you are Hilton Honors Gold or higher they set you up in the loynge for evening snacks and breakfast.

I am writing to express my deep dissatisfaction with our recent three-day stay at your hotel over Christmas. My wife and I chose your property for holiday gatherings, but the experience was far below expectations—a one-star rating out of five. The only positive was your restaurant's food and waitress service. Key issues during our 4-day stay at this hotel: Poor arrival greeting, and the hotel cafe closed at 8 pm without mentioning that to us as we arrived at 7:25 pm Dirty room floor and apparent blood on sheets (see attached photo). Faulty plumbing is making the toilet unusable until repaired. Rough, sandpaper-like towels. Subpar Executive Lounge breakfast: broken coffee maker, stale muffins, and poor overall quality. The pool is under repair. Moldy, discolored shower ceilings. Inadequate response to our complaints.

Restaurants were fine

Heatingsystem vibrated so bad we couldn't sleep. We stayed in two different rooms two different nights and both rooms had the same issue.

Location for my appointment

The pillows were awful, don't keep their shape or form and both my husband and I was awakened by this.