Holiday Inn Express & Suites Clermont Se West Orlando by IHG

Breakfast could be slightly improved

We really enjoyed our stay, the breakfast was really good and there was so much activities.

Nice resort with pool,tennis etc

Overall, the experience met all my expectations. The room was clean, the service staff were nice and professional . My only real “complaint” was that I could not “black out” my windows, and there more that ideal amount of light coming through my windows then I’d like for optimal sleep, but again, no concerning issues.

Hotel seemed clean but I woke up daily with allergy symptoms that dissipated throughout the day so there was something in the room making me sick(mold maybe). Breakfast ended at 9:30 and they started to close the doors on one day, at least, at 9:17. I overheard one employee say she didn’t care if people were still coming in. They routinely ran out of things like eggs as early as 7 or 8 o’clock and we had to wait upwards of 30 minutes for them to bring out new trays. The pancake machine was repeatedly out of order but all it needed was a new bag of batter. One four slot toaster for the 200 guest of the hotel. The line to toast bread was always 4 or 5 people deep.Needless to say we were very disappointed in breakfast and how it was handled by staff. I witnessed staff being told to shut doors early on 4 of our days there. Very disappointing.

The location close to Disney and lot of place to eat and shop .

What an absolute travesty of a stay at this property. First of all, their “5 pools” are a joke. They may have 5 pools on property but most of them are a very far walk or even car ride away. Secondly, the bath tub drain was clogged up and they did not send anyone to fix it during my visit. Third, the free breakfast was inedible. A house keeping staff member walked into the room on me without giving me a chance to get to the door. Finally, the checkout host was EXTREMELY rude to me for asking for a checkout receipt. She refused to give it to me and I recorded her telling me they can’t print a check out receipt and she refused to talk to me after that. I’ll never give a other dime to Holiday inn.

Elevator is super slow , use the stairs

really helpfull staff

Great hotel