Servatur Terrazamar Sun Suite

Location and very friendly staff

Beds could be more comfortable

Stayed here for Paddy's week with awful weather for the week, room was spotless and cleaned often, staff at reception were lovely but our saviour that week was Jose at the terrazamar pool bar, weather was so bad we couldn't leave the place for 2 days, Jose moved our tables under the big gazebo, got absolutely drenched had to change his clothes but still had a smile on his face, played what music we asked for and really is a credit to your team, without his efforts we would have been stuck in our room for 2 days over the rain. Thank you so much Jose for all your efforts

Cercanía a la piscina desde la habitación y muy bien situado de el cc

Los techos de la habitación necesitan un poquito de reforma pero todo lo demás estupendo

Currently here. First night. Hot water lasts about 5 mins. Had someone out and been told we get 30ltrs of hot water. Trying to contact jet 2 to be moved.

We arrived on Thursday 19th March for 1 week. We have stayed here before as its in a good spot. We were put lower down this time 1107 . We had to get the toilet fixed on the 2nd day as it wasn't flushing. Dealt with promptly. Our apartment was very shabby. The lack of spending and upgrading these apartments is really becoming obvious now. The bathroom was very shabby and dirty. Our shower cubicle wasn't cleaned all week. The drain cover in the shower was missing so you had to be careful you didn't catch your toe in it. I lost the top to my shampoo down there never to be seen again. We hadn't had a change of bed linen by the Tuesday so I went to reception to ask if we would actually get any clean linen at all that week. The woman on reception said she would speak to housekeeping so we thought we might get clean sheets the next day before we went home but alas no that didn't happen. The Housekeeping was appalling. On 1 day all they did was empty the bin and put a toilet roll in the bathroom. A tile fell off the wall in the terrace area. That was still laying there broken when we left. We would say that the Terrazemar is a 1 star not 3. Its certainly not 1 star prices though. There was problems with the WiFi for the last few days. Strangely the WiFi was fine everywhere else. Lack of spending and upgrading like other hotels have done really shows now and we will certainly never stay there again. It ruined our holiday a bit having a dirty bathroom and appalling housekeeping. The prices are high but the standards are not.

Just finished a 2 week stay at Servatur Royal. Floor 2. I would rate it as a good quality 3 star apartment. We had a classic apartment with a large balcony. The kitchen and bathroom were good. Always had hot water even when the weather was bad. Kitchen had a good kettle and toaster. 2 rings on hob adequate for basic cooking, also a microwave. The terrace was great, sun until5.00pm. 2 sunbeds and 3 chairs. Nice view down to Puerto Rico commercial centre. Due to the really heavy rain in our first week some rooms had leaks as did the corridors. Ours fortunately didn't. Though a fair bit of paint was falling off on the balcony as well as a large tile off the wall. Room cleaning has been good, 5 times a week. Fresh towels when wanted. AC in bed room only but good quality machine. Safe in room free of charge. You have to pay for pool towels. 10 euros per week can change every 2 days. 10 euro deposit. Pool ares good though Royal pool not open until June. Bakery and bar and shop decent. Prices not too bad for a hotel. Four lifts down to commercial centre not bad once you get used to it. Over all we had a good time for a reasonable cost.

De flexibiliteit van het personeel. Het fijne zwembad. Ligging redelijk dicht bij de mall en supermarkt.

Eigenlijk niets. Het ligt ver van het strand, maar dat wisten we toen we boekten.