Sonesta Milwaukee West Wauwatosa

The front desk people were amazing. They tried to make the stay better.

The pool has been broke for a year. Only reason i paid more per night is because of the pool. The restaurants has been close almost as long. The first room on second floor smelled like sewer. The second room on the fifth floor had no sheets, toilet paper or pillows. They finally started sending someone to the rooms so they could see. Finally room on the fourth floor and chicken bones in the ice machine room. Told the manager in morning comment was well cleaning staff will get it. She went back to filling the cereal bowls. Never even called the crew. They gave me a 25 credit for all the problems at the very little store that never got restock and then took the money out of the 50 dollar deposit i had to place even after paying in full. I could not cancel this and get a refund to stay anywhere else. Please take this location off your website

The courtesy and the staff are amazing with much care and attention.

One of the Hotel Clerk was very unattentional with my own debit card to pay the incidental fee the next day. She didn't believe it was my own debit card after paying for the Hotel previously a night before. This person was a caucasian woman at the front desk of the Hotel.

Easy check-in. Friendly and knowledgeable staff. Nice room layout.

Pool and hot tub closed but no notice on booking set or hotel website. Bar was closed. Hot breakfast not available. Furnishings dated.

Staff was friendly, location was convenient.

Outdated and not clean. Curtains had a giant red stain on them, bathroom towels had holes in them, and the room itself smelled like mildew.