Holiday Inn Express Hotel and Suites Athens by IHG

ALERT before making reservation, call & make sure elevator is warking. The elevator went up to 2nd floor but was not possible to call it to 2nd floor. Choices were to use stairs or ask desk to send it to 2nd floor. Apparently the elevator had been out in excess of two months. This seems to me to be a safety risk & our 2 months is negligent. I asked when reserving for ground floor but did not get ground floor. Breakfast was not very good.

The elevator was not accessible for the 2nd floor to go down. Not a big deal but not fun either! I enjoyed my time in Athens for Homecoming and visit family and friends.

The AC in the room was quite loud that did not allow for restful sleep. Also, even though I know the hotel has no control on adjacent properties, but there was a loud cars doing donuts at 4 am.

Awesome hotel, good locate. Great staff

Nice property

Excelente

Everything good

I got a room there because the air conditioner went out at my house. However, the air conditioner in my room did not work well. There was food left in the refrigerator that had my whole room smelling like food. The hot tub, which was one of the main reasons I chose that facility was out of order. The pool area doesn't open until 10 and check out is at 11. The drink station in the breakfast area was warm. The food was not hot. I went through a booking app and still paid a $177 for less than 6 hours. And was very dissatisfied. The 2 things that I enjoyed were the cable t v and the beds were clean and comfortable. Definitely not worth $177 though.

While explaining my dissatisfaction to the manager of housekeeping in the front desk clerk the manager of housekeeping turns to a guy standing behind her and says she's been drinking period the god then responds for sure. Not only was this very uncouth but very unprofessional as well.

The hotel was okay, the staff was the most pleasant part of the stay. The hotel is very worn and we had a room on the 2nd floor. They are having elevator issues and you can take the elevator up, but the elevator could not be called up to the 2nd floor. It was a pain to deal with. The room was extremely damp and apparently there were some issues with moisture within the hotel because there were fans setup in the mechanical rooms and stairways. The most disturbing thing about the stay is we had our door hanger turned to Do Not Disturb during the day when we left. When we returned that evening not only did house keeping come and switch out our towels, but maintenance had also been in our room and replaced the full length mirror while we were out. There wasn’t anything wrong with the mirror. We didn’t complain but that is shady and will not stay there again. The elevator has also been broken for three weeks.