Holiday Inn Express Hotel & Suites Camden-I20 (Hwy 521) by IHG

After waiting 45 minutes to check in, I had to change my clothes in the lobby restroom so that I could make it to my meeting in time. The person working the desk had reservations confused, billed wrong credit cards and for an unknown reason was unable to speak up or articulate clearly. One couple in the lobby said they had been waiting nearly two hours to check in because their room “was not ready.” I never had the opportunity to check in and the lobby filled up with other people. The hotel has refused to refund my money, so I’ll be disputing the charges and reporting them to the better business bureau.

Did not enjoy this stay. Got in really late and just wanted to get to bed, we were only staying overnight. Room smelled bad - musty. When we woke up in the morning, I just felt gross - almost like my clothes were wet. It was just a bad experience.

Staff was very pleasant

The staff and a lovely lady handling breakfast service. We’re absolutely great. The rooms had that smell of mold and mildew, yet they were clean.

Nice place to stay and I feel safe. Wish entrance had some lights. Hard to find entrance in the dark.

Yes

Facility was great, room was clean and quiet, staff was great as well. But the breakfast was absolutely terrible, and the wifi barely worked. I would definitely stay again, but those aspects were disappointing.

the lady that checked us in was great

The staff were amazing and so helpful. I couldn’t have had a better experience here. Their complimentary breakfast is insane. They have so many options from cereal to oatmillk, to sausage links to yogurt and so on.

Our room was musty smelling. Wish I had requestsed a different room when we arrived. By the morning my asthma had kicked up.