Holiday Inn Express Hotel & Suites Lancaster-Lititz by IHG

The best part of my experience was the way the front desk treated me. Darren and his female colleague (her name escapes me) were the best! They stood up every time we entered, they didn’t hesitate to give us additional linen and they made us felt very welcomed. Helped us with directions and all. Breakfast the next morning was ok. The food in my opinion wasn’t rotated. Even that didn’t take away from my overall experience. Best hotel near Spooky Nook, we will be back.

The location was perfect. Away from business but still close to food and shopping. The breakfast exceeded our expectations. There was something new each morning (we were there for 3 mornings) and my kids were very happy. The staff was friendly and the hotel was clean. We especially enjoyed the pool!

There was nothing that we didn't like. Everything met or exceeded our expectations

Night staff was awesome and helpful.

Too much chlorine in the pool

The room setup was great — we booked a room with two queen beds plus a sofa bed, and the sofa bed also opens into a full-size bed. Traveling with my parents and two kids, the space felt comfortable and not crowded at all. The breakfast selection was also quite good. There is an indoor swimming pool, which the kids really enjoyed.

Overall the hotel is good. We stayed for three days in total, but one night we were disturbed by constant walking noise from the upstairs neighbors late at night, and there were also loud conversations from people in the hallway. Sound insulation seems to be a common issue with this type of building.

Breakfast was wonderful. There was a wide variety of choices, and the food was delicious.

The location was perfect for what we needed. The beds were comfortable and the size of the room was amazing

You could hear the wash running from the room above us and it was really loud. We also did not have any hot water for the shower. I told the staff along with another person who said the same thing but we were told the hotel had a lot of people so that’s why there was no hot water. I would assume the hot water heater should be able to heat the entire hotel at capacity. The response was frustrating. That’s pretty unacceptable to not have hot water and basically be told to deal with it. We paid a decent price for that room and to not have hot water is crazy.

The facility was very clean and all of the staff was very polite.

no issues