Holiday Inn Express Windsor Sonoma Wine Country by IHG

Great rooms and breakfast.

Great all the way around. Clean, quiet, convenient great staff perfect pool for our granddaughter. Was a great stay. Will be back.

Staff provided restaurant recommendations and info about Windsor. Friendly and helpful! Facility roomy and comfortable.

I had to have a wheelchair delivered to the hotel that day we were arriving, due to a health emergency suffered by my husband. I had ordered this chair three days before and had desperately awaited its delivery as my husband was now unable to walk at all. I called the hotel the day before we arrived to tell them I was expecting this package delivery and could they please be sure to accept it for me. They said of course they would. When we arrived on the Friday afternoon I had notification from Amazon that my package had been delivered at lunchtime. The hotel denied receiving it, I waited and then after an hour went down again to ask. They now said that they actually don’t accept packages and that packages for guests are delivered to their private box at the post office! I asked them to tell me where to go to pick itup and they said guests are not allowed to access their box. But the manager promised me faithfully he would go and pick up my package before closing time. It was Friday. He did not go to get it, nor inform me. When I registered my upset, I was told oh, I could now go and get it the next day! I was outraged, and then doubly upset when I found out that this post office was closed on Saturdays as well as Sundays! I had told the manager this was an emergency situation and his utter dishonesty, lack of caring and irresponsibility in the situation was callous, flippant and downright cruel. Not to mention disrespectful and lacking in integrity. Disgusting.

Staff was amazing

The cleanliness of this hotel... hair in the bathroom, strip of mold over the mirror and water damage in the bathroom, broken lamp shade witch I told front desk about right after checking in, candy wrapper in the corner in the room, some kind of splatter on the wall art. Beds are comfortable but way too high.

The property was clean, felt safe, and in a nice area

Pleasant staff and great service

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Clean room Comfortable bed.