Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG

It was overnight stay but it was awesome. By the way, Tina at the front desk is awesome!

After booking the reservation online i called 5 times to request adjoining rooms and no one ever answered. I then called their main 800 number where a recording told me to contact the property directly. When we got there to check in the front desk employee and her boss were outside the front door, I'm assuming on break. We parked right outside the front door and my husband went in. They did not come in for another several minutes. Once they did they were very helpful. The inside of the refrigerator in the room was dirty. The free breakfast was available 7-10. The sausages were gone when we got there at 8:45 and when we asked they said "they're gone". Poor planning?

My last visit over the summer was a bit better. They weren’t very consistent with the cleaning of the room.

Great guest service and everyone was friendly

Everyone and everything was awesome. This will be my hotel of choice when I visit Montgomery, AL

I ENJOYED MY STAY; THIS WAS MY FIRST TIME AT YOUR HOTEL. (12/24/24-12/26/24) MY MAIN COMPLAINT IS THAT MY ROOM HAD ROACHES AND SPIDERS IN MY BATHROOM. THE ROACHES WERE IN THE SINK, ON THE FLOOR, AND THE SPIDER CRAWLED FROM BEHIND THE TOILET. THE STAFF WAS EXCELLENT ESPECIALLY MS. T (THE FRONT DESK CLERK WITH PINK HAIR) AND THE BREAKFAST ON THE LAST DAY OF OUR STAY WAS GOOD AND FILLING. SINCERELY, B. BALLARD SMILESATL@ATT.NET

There was no coffee. There were no coffee cups. There was no Kleenex. They were understaffed. When we arrived for check in, the man at the desk left the desk with another couple. There was nobody else to help him. He came back after we waited about 15 minutes.

It was absolutely ridiculous.I love this hotel but the past two times I’ve been there,they did not come in during the day and clean up,replace linens,take trash,remake bed,etc…..My last stay,Rm 201,bathroom sink was stopped up and would not drain entire time I was there.The refrigerator barely worked and I bring pre prepped meals.I just was very shocked that this hotel is like this.As I said,I like Holiday Inn Express,but will not be staying at this particular location again.

Nothing

My wife and I really enjoyed this hotel. It was clean. The staff was very friendly. The shower was fantastic. The only thing I would add is a notepad and a pen, which was missing from our room. Everything was great!