Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

Clean rooms extremely courteous staff. Would highly recommend

Old property but convenient,

Check in was quick and easy. Room was nice.

We reserved a stay specifically to watch the Super Bowl in secluded comfort, only to discover that the hotel's television package incredibly did NOT include the major network on which the game was being broadcast. Got stuck having to go to a sports bar (noisy and expensive) in order to see the game.

The room smelled like a swamp and was terribly dirty. Shower had scum and a poo in the toilet when I walked in. Unbelievable and disturbing . Breakfast was not at all what was expected. Loud noise all night long. Staff is just not very friendly.

The hotel itself is clean, room was clean. However, I was not comfortable with the location in the back of a deserted mall. I could smell strong cigarette odors all night which made it unpleasant. The sweet woman helping with breakfast almost made up for it but very unlikely I would ever stay again.

Everything

Nothing

The staff was super friendly

Room was to warm and the compressor in the ac would not stay kicked in Long Enough to cook the room down. Bathroom door was not level, so it drug on the floor. Commode handle kept sticking.