Holiday Inn Chongqing Guanyinqiao by IHG

The first checkin dated 26/10 experience on our the other booking was totally disaster. However the check in experience on this return trip was superb under the supervision of front desk manager Mr Jack Ran. The friendly, fast and prompt service granted by this young man was really appreciated, who has immediately upgraded us to Suite Room without any additional charges on extra bed, after realised our requested twin bed rooms were sold out. The good breakfast with variety combination of East meet West choices.

We check in about 12 am on 26/10/2016. Unfortunately the hotel could not find our booking & made us wait for an hour before they finally found the confimation. I asked the hotel manager to call hotel.com and I showed him the hard copy of the confimation but they refused to call and kept telling me no such confirmation. This was extremely frustrating as it was late and we were tired. We asked for them to check us in first and check with the hotel.com later but they refused.

I stayed at this hotel twice in the past two weeks. Once for 5 nights and then again for 1 night after other travels before returning back to Korea. Using an online site I made a mistake booking the hotel and booked my room for the night after I needed it. The room was fully paid for and there was no option for a refund from the site I understand most sites don't offer changes without paying an additional charge, but after having already stayed at this hotel for 5 nights I thought the hotel itself would be able to allow me to stay the night before with the booking I had but they would not. I was forced to pay again for the room and lost the money for my booking the following night. In addition, this was a couple days after the national holiday and the hotel was not fully booked so I could have easily taken a vacant room. I think this showed very poor customer service by the hotel staff and was very disappointing. During my 2 weeks of travel I spent a total of 9 days staying at 2 different Holiday Inns (Chongqing and Chengdu) but with customer service like this I don't expect to use the Holiday Inn in the future. In addition, after paying for the room, I was given a room with a shower that was poorly constructed. The door could not be opened if the shower nob was turned on or facing a certain way. It made pre-warming the shower impossible as I had to be in the shower with the door closed to operate it.

從機杨坐輕軌紅土地站下車，酒店就在出口约2，3分锺放便快捷，比起打的塞車更好，酒店設施也可以，有中西餐廳，房内各種日用品也齊備，更有熨斗及熨衫板，值得一譔，但收不到wiFi，这问题必需改善，總体而言，物有所值？

距離机埸只有半小时車程，交通便利，房間整潔，前台工作人員友善礼貌

I was visiting friends for Chinese new year .I also had my birthday whilst I stayed at the hotel to which the hotel provided a card and a cake which was a nice surprise.As far as I was concerned a good hotel and a lovely stay in Chongqing

服务还行，硬件设施较老旧

朝ごはんが着いていなかったので少し寂しいですが、ホテルは十分きれいです。近くに地元のコンビニもあり便利でした。駅からは少し遠いかな？

ห้องพักดี อาหารเช้าอร่อย ใกล้mrt มีร้านอาหารอร่อยๆอยู่ข้างโรงแรม สะดวกทุกอย่าง

The hotel is in a nice central location, restaurants and convenience stores are in walking distance. It's also close to train and bus stations. The room is big, clean, and comfortable. Nice bathroom as well. It's definitely better than a lot of the other holiday inns we have stayed in the states. We had a great stay. Highly recommended.