Holiday Inn Express Hotel & Suites Chickasha by IHG

Room was clean and comfortable, but did get hot over night. Staff was very friendly and accommodating. Your staff (front desk, kitchen, management, and maintenance) gets a perfect A+ across the board. They all made us feel very welcome and looked after. Thank you!

Evidently pool was out of commission for a couple months and was not noted on the website. It was one of the main reasons we chose this hotel.

Location

Room wasn’t ready 3 hours after check in time. Waited 1 hour for them to “make the bed” so the room would be ready.

I had a few issues with one of my rooms. It took 3 tries but they got me into a clean room. First room TV wasn't working. 2nd room hadn't been cleaned yet. So in the 3rd room they upgraded me to a suite then walked up to the room to ensure it was clean etc. No charge for the upgrade since I had trouble. The front desk lady was so polite each time.

Slightly above expectations.

Bed was ok. Breakfast was just basic.

The window was broke & wouldn’t close all the way. So noises from traffic was loud. Bathroom door wouldn’t shut all the way Ac made loud noises randomly The shower pressure was awful Our room had clothes someone else left.

Pool, hot tub and laundry facilities were all out of service. That’s not listed anywhere on the website! We were staying there in Chickasha for a softball tournament and were needing the laundry and my daughter was excited to swim. For what we paid for one night, we expected all the amenities to be available to us.

When we arrived, our room was not ready. We were given another room; the process took a little bit more time, but the desk manager was eager to get us situated. The bathtub stopper didn't work (I had to keep refilling the water), and the toilet did not flush (my husband fixed the chain mechanism). The breakfast was very good and well-attended by the server.

There were several things that were disappointing. There was no shower curtain in the bathroom. The sink was missing a drain. No television guide. Some kind of alarm would go off periodically. I could hear The pool was closed for repair. For the price of $175 I have been in nicer hotels. The staff was friendly, but the room needed some attention.

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