Holiday Inn Express & Suites Houston East, by IHG

The ladies at the front desk greeted us cheerfully everytime we walked passed the desk. It was a very good experience.

Acceptable for busniess travel.

The hotel had a humid smell

This was a last minute, unexpected stay. The staff at the hotel was so very friendly and helpful and enjoyed ensuring that we had everything we wanted/needed. Very kind staff and great location.

I have no idea how this property has so many good reviews. The only reason it has 2 stars is the staff were very nice. It’s our fault we booked in a sketchy seeming area — should have researched it better. However, that isn’t the reason for the bad review. Our room was nasty. When we entered it smelled like mildew and cat pee. The tile portion of the floor was sticky - gross. Around 10 pm we located the source of the smell — the air conditioner was leaking into the carpet. It was so flooded that the carpet would squish. Nasty. I’ve taken a video of my husband’s foot squishing in it and the AC leaking but I can’t post it. They offered to move us but we declined at that point since we have a little kid and didn’t want to go through waking him and getting him resettled. We were only there for one night. In the morning, we found some blood on the sheets, near the headboard. Staff and housekeeping were very nice. Breakfast was a free breakfast— not bad but not worth paying extra for either. Food was fresh. We plan to reach out to IHG over the state of the room, because it was obvious in the morning light that this wasn’t a short term issue. It had been wet and mildewy for a while.

It was nice & comfortable room.

Safe and clean

Very clean and conveniently located

Staff are great location is good, cleanliness is good BUT if you have any interactions with the assistant general manager or the GM like others have said in reviews before record them!! The asst GM screams and shouts at you and threatens you with he cops and tells you that you are not a guest when you ask her to explain herself! And the GM agrees is a with her and blames you because you kept asking her to explain herself when she walks away without explaining herself and screaming at you!!! I’ve got all my interactions recorded and available if interested It was an incredibly distressing stay and we will NEVER stay at an IHG hotel ever again

Everything was Great, The maintenance of the pool could be better. Not a big deal it was after the rain so bugs where floating around. Overall we had a great experience. Thank You for the hard work and pride the staff take in this location. Much appreciated