Quality Inn Alexander City

Room was very clean, staff was wonderful.

Everything was nice.

Close to the restaurants and stores

Couldn't get a bottom floor room. I had to carry all my bags to the 2nd floor, my parents were to stay with me, they're elderly, they couldn't walk up the steps had to find other accommodations for them to stay somewhere else. I've also worked in hotel hospitality for Hilton and Home 2 Suites in housekeeping, laundry, and as a breakfast attendant. So, there were things that stood out to me that the average person would not recognize. Housekeeping should also knock announce whom they are and give the guest/guests enough time to answer before they come in the room. Not knock, open the door and walk in saying housekeeping, seeing the guest and say ohhh I thought you were gone.

The room looked freshly redecorated and looked very nice. However, my sister went into the bathroom around 10:30pm and saw two small roaches. When I went into the bathroom around 2am, a full size roach crawled from behind the mirror. That morning, a roach crawled across the night stand and one also crawled across the headboard of my sister’s bed. At that point, we started to repack to prepare to checkout. My niece then saw another roach in the corner of the room. (Photo is attached.) When I went to the front desk to cancel the rest of our stay, I told the front desk person about the roaches and said to her “you all really need the do something about the roaches here”. Her response was that “I will let him know when he comes in”. At no point did she apologize or even seem shocked. She asked if we wanted another room and I refused.

i didn't like that the facility did not have an elevator. property is ready for an update especially the bathrooms

It worked for what we needed. We had lots of activities, so we just needed a place to sleep.

Breakfast was ok, location was ok for us

We got there 20 minutes before check in time and they made us wait