Holiday Inn Express Hotel & Suites Brooksville West by IHG

Worst experience the holiday was advertised as pet friendly through your online filter, we got to the hotel at 12am to find out this is not the case we were turned away with a child and basically forced to sleep in our car because all other hotels in the area were sold out the hotel will not refund us our money due to their non refundable policy terrible of them on how holiday inn would leave a family outside and not give them their money back I will never book another holiday inn

basic accomodations. Toilet water was backing up into the backroom sink. There was an odor in the room and it kept happening throughout the night. Just gross. Staff were friendly. Facility had significant plumbing issues.

My stay was comfortable and very nice. Great customer service at the front desk!

When checking was told only one room when I booked 2. Clerk couldn’t find second reservation. Had a poor attitude. Said we needed to contact hotels . Com We told her to look under different first name. Ignored us. After over 10 minutes she looked again and found it. No apology.

We enjoyed our stay! Sandra at the front desk was extremely helpful and nice!

Advertising on jetted tub was not clear. I was expecting the tub to be in the room and it was in the bathroom. The details did not describe that

quick one night stay. good hotel

No surprises. Breakfast was good. Room was clean Lots of parking

Couldnt have asked for anything. This place met all of our expectations and more. Room: we got the room with the jet tub. Never got a chance to use it but everything was very clean and organized. I liked how much storage there was in the bathroom and space. Our son slept on the sofa bed which was very comfortable and clean. There were sheets available for it. The bed was also comfortable. Good storage space in the room itself too, and i enjoted using the desk for my makeup and laptop. Food: there were many options avaliable and it was good. Things like muffins, yogurt, pancakes, omlettes and fruit. Seating was very comfortable. Service: service went above and beyond others places ive been to, which is why i left a tip. A lady asked us if we needed our sons bottle warmed and if we needed a hair chair. I appreciated how attentive she was espexially because i hate asking for things since im shy. Lady at the desk was very friendly and engaging. Making sure we had what we needed, and saying things like to have a good day when we left the room for a while. I also really appreciated the housekeeper. We were away for an hour or so and when i came back the room was spotless after our toddler had made some mess. Cookie crumbs were gone, bathtub was drained, floors were mopped, bed folded perfectly, and she eveen folded our sons blanket which i thought was really sweet. Thank you for your amazing hospitality! We will be back

Very clean. Nice bathrooms. Nice breakfast and clean dining room.