Holiday Inn Express Hotel & Suites Rochester - Victor by IHG

I stayed for a night with some friends on March 8th. When we got into our room we immediately noticed the heat was not working. Called the front desk and informed them of that. Was told maintenance wouldn't be in until the morning to fix it. We had asked for extra blankets, and all they gave us was a duvet cover. The hotel was loud all night, people hung out in the lobby drinking and kids/teens were running up and down the hallway all night. Thin walls. Could hear the person next door snoring all night. Would not come back

Excellent service, so comfy, and super clean! Breakfast was wonderful!

The hotel itself was pretty clean when we arrived but the room itself was apparently not ready and a fan was running to dry an area in the bathroom. We soon found out it was due to water from the shower that would run across the floor. Then when we sat one of the beds in the room, the frame broke. Lastly, the heater in the room was so loud we hardly could get any sleep and finally decided to turn it off, forced to sleep in a cold room because the hotel was sold out of rooms so we couldn’t switch. Ultimately, I’m not sure i would stay here again.

Hot tub not warm Hall floors and elevator dirty need to be vacuum

Hotel had a very strong smell of marijuana lingering through the hallways and there was a large group of adults drinking in the hot tub while their children swam in the pool. Advised front desk staff of ice on the sidewalk that almost caused one of us to slip and fall during our stay.

Staff

Hotel was very clean and updated. We really enjoyed the pool and hot tub although the hot tub could have been much warmer. Our room was fantastic. Our fridge didn’t keep our food/drinks cold but overall it was very pleasant. Breakfast had a ton of options and was delicious.

The upgraded room we reserved sounded like a airplane was above it ( heating and air-conditioning units running where so loud needvto be replaced or fixed). We had to ask to be moved and ended up down grading rooms on valentines day. I was not happy. But was not given any others options. Just down grade from what i reserved.

Everything was fine except the bed was very uncomfortable and the pillows did not support the head and neck which caused head and neck pain the next day.

Good hotel