Holiday Inn Express Hotel & Suites Newton Sparta by IHG

clean, very very nice staff, breakfast was convenient and pretty good for my family. This is our second time staying there and both times have been positive experiences

It was very clean, location was great. Staff was wonderful.

Nothing

DO NOT BELIEVE they have EV chargers, they haven't had that for MONTHS!!!!!!!!! they clearly do not care!!! Oh and the GM owns a Tesla, SHAME....SHAME....!!!

I’m currently staying at this Holiday Inn while my father is in hospice care, and although the property itself is new, clean, and nicely updated with decent amenities, my experience has been extremely disappointing. This hotel clearly caters to large wedding parties, many of whom treat the building as a second party venue rather than a hotel. Despite being assigned to the “quiet floor” and being warned at check-in about potential noise, my first night included what felt like a full-blown frat party in the hallway. After a sleepless night, I suggested the hotel consider simple courtesy signage—similar to what some bars use—to remind guests to respect others as they return to their rooms. This is a reasonable, basic step, and it shouldn’t fall on guests to propose it. An even more concerning issue was the front desk service. When I asked for matches to light a candle to say a prayer for my father, I fully expected a polite safety-related decline. Instead, the employee said, “100% no problem—promise you will burn this place to the ground.” Whether meant as a joke or not, it was wildly inappropriate, unprofessional, and deeply unsettling given the circumstances. When I asked another staff member the following evening if I should expect another night like the first, the response was simply, “That’s how people are these days.” No reassurance, no ownership, and no sense of hospitality. Overall, the building is new and clean, but the lack of guest control, poor handling of disruptive events, and shockingly unprofessional staff interactions have made an already difficult time even harder. I hope management addresses these issues, because the property has potential—but right now, the guest experience falls far short of acceptable.

We stayed at this hotel to attend a family wedding November 8. Our room was spacious and clean and we were happy with it. When we got to the wedding, I realized my diamond bracelet was missing. My husband had it made for my birthday and I was upset. I mentioned it at the front desk and they said they would look for it. Kathy was so kind and understanding. The day after we left, she told me Jessica found it in the lobby and they boxed it up and sent it to my house, I truly appreciate the service they provided and am thrilled to have my bracelet back.