Holiday Inn Lucedale by IHG

No

It’s very dirty

Outside appearance

Mold around edges of bath tub . Bed was like sleeping on concrete. Water had no pressure. Beer from prior customer in refrigerator, so wasn’t cleaned. Sticky substance in refrigerator.

Location was good

The hotel staff at front desk not very informed, hotel room floor dirty, bath tube has dirt or mold inside. The breakfast buffet was very poor quality, the price they charged was way overpriced for the value of the buffet and the quality of the food was horrible

It was a place to stay for the night

Breakfast wasn't Included like the website said. Kept charging my card even after we checked out.

I had reserved a King room about a month ago. I checked my IHG app when I was 30 minutes away to find it had been changed to a single queen room. I called the hotel to be told they had overbooked the hotel and had to move people around and they couldn't help me. Through the IHG app I contacted customer service and they verified they could see on the hotels computer system I had booked a king room and they would contact the hotel directly to correct the matter. Upon arrival I checked in to find out they had not talked IHG customer service and said they had not king room for me. I told them I was calling customer service back and then the clerk mysteriously found me a room. The hotels website stated it offered a free breakfast, but upon arrival we were told they weren't honoring that anymore and it would be $14.95 each. Upon entering the room I noticed holes in the carpet, the room smelled musty, and the surface of the tub was peeling off in large pieces. When I went to shower at 10:30 pm there was no hot water. I phoned the desk 3 times and no one answered, a voice mail would eventually pick up saying it was full and not receiving messages. I went down to the desk and was told, "it (the hot water) worked fine last week, no one else has complained." I was then told the hotel was full land she couldn't do anything about it. I asked if there was anywhere else in the hotel I could possibly shower and was told no. I stated I didn't think I should have to pay for a hotel room that didn't have hot water and was told I could check out if I wanted. (At this point it's 11 pm!) I said that wasn't a realist option and she said she would give me 10,000 points (which I have yet to receive.) No one ever came and checked on the hot water. The next night we had slightly warm water probably because it was hot outside.

Easy to get to off the hwy, had restaurants in the hotel.

Ice machine was broken on the first floor.