Holiday Inn Express Hotel & Suites Birmingham - Inverness 280 by IHG

it was clean and well managed

did not like the water pressure

The room was clean and the staff was kind and helpful

Nothing we had a great stay.

The employees need more trainings. The girl charged me 132.25 on the incidentals hold a week ago on my first stay there and it is not off my card yet and now I have a 25.00 charge on there for this stay and I'm hoping you get this fixed promptly. Thank you

Absolutely nothing

Gave us a downgraded room from what we paid stating nothing else was available even though the room had already been booked and paid for. Room was hot with a broken A/c unit, smelled like mildew, floors were filthy with actual trash on them, shower drain was clogged, nobody available at front desk multiple times, pancake machine at breakfast was broken and eggs were cold, pool and hot tub were not open the hours that were advertised on the website, hotel staff were abrasive and unwelcoming. Management didn't address any of our concerns personally just passed it along to the staff. The only person I saw that looked like they were a member of Management was at checkout and she rushed me out door barely even looking up at like I was inconveniencing her.

Breakfast