Holiday Inn Express & Suites Alexandria by IHG

We made our reservation for two nights this past week. We have a family of three. We had reserved a 2 queen suite. The App confirmed our reservation and we even checked in on the App. Upon arrival, we were told the reservation was not received on their end and they had to rebook. By that time, only king bed rooms were available. They did not tell until we entered our room. The room was spacious and clean with large fridge. It seemed updated. Unfortunately, we were unable to comfortably stay there since there was a pull out bed sofa. We went to another hotel. The desk assistant was apologetic and respectful. We were charged the two nights although we booked with points. It will take 48 hours to reverse those charges. Just wanted to relay this to others to plan accordingly.

I’ve stayed at Holiday in Expreses before and have been very impressed. Not this one. Property interior seemed worn and outdated. Had a a Musty smell and and the room had dirty smell similar to a dirty laundry smell. Was so tired, I didn’t mention it. The mattress was very comfortable and the breakfast staff was very kind.

The hotel staff at check-in was very nice. We arrived late so we basically went in and went to bed. The next mornings we noticed the room was filthy. The microwave had a mess inside it and around the outside of it. The bathroom was not clean, the tile floor looked to have not been mopped.

Clean friendly staff and good parking

Breakfast was delicious! I enjoyed my stay.

Took forever for water to get hot at night, then very low water pressure. Very good breakfast.

A friend and I had to abandon a no-tell down the street after midnight on February 12. As always, calling for a room was easy. Upon arrival around 1 am, I met Gia. She was clear and concise as it was her first day alone on the job and she set my expectations. We had a small glitch with the first room and she was literally beside us to make sure we got into the next room and were taken care of. I sat in the lobby before bed and Gia was tasked again with something that took time to resolve. She handled it professionally and courteously. The next morning, we needed towels. A young man was vacuuming outside the door and when I left my room he apologized to me. For vacuuming. It struck me how aware he was and how unaware I was of the overall etiquette of this place. I walked to the lobby and before I could ask, a gentleman said “you need towels” and they were warm! Later in the morning I went to the desk and asked about the manager. The woman asked if there was a problem she could assist with and I assured her it was the opposite. Before checkout I spoke with the manager, Joann, to let her know how much we appreciated the team after such a horrendous experience the night before. Thank you all for such a wonderful experience. I’m sorry to have not gotten the names of the other three employees.

Staff were nice and helpful. Lia was solid in booking me. The hotel had an issue on the booking end but they sorted it out and assisted me well. Really appreciated that versus the standard corporate stance of “there’s nothing we can do”.

Great place to stay clean and quiet.

The first room we checked into had a nonfunctioning toilet, but the front desk was able to move us to a different room. We stayed for only one night but the room was fine. Some of our towels were dingy and stained, even though they smelled clean.The chocolate milk at breakfast was spoiled even though it was in date, but the coffee was very good. The staff was very polite.