Holiday Inn Express Hotel & Suites Eugene Downtown - University by IHG

Continental breakfast was sub-par. Fitness room was horrible.

cleanliness and comfortable.

Friendliness of staff, cleanliness everywhere in the facility, quality of bed mattresses and room accessories . Ability to keep my car there when flying out of Eugene Airport. Nice continental breakfast.

Nothing I didn't like

Clean, location is great, nice staff

Friendly staff, beautiful room

Na

The property was clean and the bed was comfy

Recently visited for mom’s weekend. I am not the type of person to complain but….The walls are very thin. They have quiet hours from 10pm- 6am. In my opinion the morning hours should be extended. There was a family above us with a young child that was constantly running back and forth and jumping off the beds. You could even hear the dad join in on the “fun”. I can handle the loud talking and tv boarding but not the loud thuds that would jolt me out of my sleep and constant running back and forth. I even took a video of it because it was SO loud. Management refused to give them a courtesy call. Finally on Sunday morning I had enough. At 6:05 am I called the front desk again asking them to do a curtesy call and they refused. I went up to the 4th floor and I kid you not you could hear them from the elevator (they were 6 rooms down the hallway). I politely spoke with the mom and she was apologetic. They weren’t that quiet afterwards but she said they were checking out at 7 am, which was my saving grace. For the amount of money I paid, I don’t think I’d stay here again.