Holiday Inn Express Airport Calgary by IHG

Breakfast was delicious and hours served was fabulous! Pool and slide were terrific!

Guest laundry - washer was dirty and dryer lint trap had significant buildup. Ran the washer w soap only for a cycle before I washed my family’s clothing.

Only location near the airport

- cleanliness was not on par, they did not change the bedsheets despite requests and some pillowcases had stains and were not changed, although they did remake the beds - there was a strange fishy odour at nighttime one day which suggests the building maintenance was not properly done or needs to be updated - housekeeping was requested in the daytime while we were out, didn’t happen when we came back in the evening, and the bedsheets were just handed to us when we complained about the dirty sheets - toilet paper and towels were only provided when asked for and not automatically - felt that the staff could have been more professional and helpful with these issues rather than just dumping it on us, especially when a hefty price tag was paid

Satisfactory

I was embarrassed that there was no airport shuttle as promised on the website. The taxis took me to three different Holiday Inn Express before I finally got to the right one and I had to pay for the taxi fares.

Good area and nice pool

Uh no mini soaps and stuff. But they had refillable ones lol

Bed was very comfortable and jet tub was large and very relaxing

Time on clock as well as on television were incorrect causing me to miss breakfast which was rather frustrating. I also requested late check out (and was told that it wouldn't be an issue)however came back to find them already cleaning my room. That was very frustrating

Good

Taxi from airport to hotel late in the night on arrival charged me, which I shouldn't have to pay as shuttle was included in the room charged. When I phoned from airport to front desk, I was not told clearly not to pay for the ride. When front desk rep spoke to the taxi driver to reimburse my taxi fare, he refused. I had to absorb the cost of about $29. This was a bad experience for me.

Very clean and nice

No snow removal