Holiday Inn Express Hotel & Suites Hampton South-Seabrook by IHG

In a nice location and very clean

The guy at the check out when we left couldn’t really help us with why we were charged so much on our account and wasn’t very helpful at all about it..

Room was spacious and clean. Nice bed too.

Pillows could be more firm. The breakfast just ok , not very hot. Those are fixable but find walls need to be more soundproof. It sounded like person next door coughing was in my room.The temperature of pool very cold.

Hotel made no effort to accommodate reasonable requests. I ended up having to reach out to the parent corporation to file a complaint. I was not the only person that had some issues with the staff this particular weekend. I stayed at this hotel numerous times but this is the first time I had any issues that warranted my reaction by contacting their corporate headquarters.

Again the staff made no effort to accommodate reasonsble requests that were made MONTHS in advance! Also the young lady that was at the counter doing the check-ins on Friday was very difficult to understand because of her accent and many people had to ask her to repeat things several times before they could understand what she was saying. This is a management problem that needs to be rectified as you should not have someone greeting guests that cannot communicate with guests. As I said I escalated my displeasure to the parent company that this hotel chain operates under. At this point I will leave it up to them to deal with the issues.