Holiday Inn & Suites Green Bay Stadium by IHG

staff was nice about fixing things.

we were put into a room that didn’t have air conditioning. then we arrive and the spa is broken… then we go to leave the next day and they had a gas leak so no breakfast for the kids :(

I've stayed at this hotel several times and it's been okay, pretty typical Holiday Inn stuff, although they've mis-billed my prepaid room twice, causing me problems with my company travel office. This time things were worse. See photos below. Evidently somebody had started servicing the room for something and never finished the job. Every door and drawer was open, the bathroom light and fan were on, and the tub appeared stained (later I determined it is likely just corroded, but still, it's a bad look). Since it was already 9:30 at night and I had to get up at 3:30AM for a flight I decided to just get some sleep instead of dealing with the one person at the front desk. There were no managers anywhere, apparently. This lack of attention to detail regarding room condition, and complete absence of management leadership and follow up, seems to be a trait of IHG/Holiday Inn properties . I've stayed in multiple IHG facilities over the last three years, and although some are pleasant enough, every one has had flaws in basic service and cleanliness. It seems this has become a "don't give a crap" chain led by "don't give a crap" management. There's a nice, new Delta by Marriott right across the street from this hotel in Green Bay. I think I'll give them a try next trip.

The bed was comfortable and clean, overall.

We were put in a room that the ac wasn't working. 78 degrees in the room. Had to go back to front desk, and check in to a new room. Gathered all of our stuff and went to a new room. Smelled like pets in room, terribly. Breakfast should be included and not charged an addt'l cost.

The location was good.

Room wasn't ready until 4:30 pm though they knew we were waiting. Did not get the suite we booked but instead were put into a handicap accessible room which is bigger. Hot tub was not working. Cleaning staff only put fresh towels in room but did not clean room. They did leave a vape in bathroom which is interesting because this is a non-smoking hotel. We stayed for 2 nights and paid $800 due to a concert in town. Definitely overpriced and would like some compensation back. Hotel is not responsive to booking.com in regards to our stay.

Staff was great, and the location

Breakfast was not very good, they didn't really have much variety and the food was under cooked and made my husband a bit sick to his stomach. (Hash Browns were greasy and raw not even crispy or cooked through. Wasn't Enough food for everyone there. Last the waffles took forever to cook, and had to ask for syrup and were given sugar free without even a choice.) No fresh fruit, Danish, donuts, etc. Just wasn't very good. Pool was nice, but the hot tub wasn't working should have been posted when booked or notified through email prior to stay. Room was good till we saw the bathroom. (338) Looked as if there was a permanent puk stain in the bathtub, could see the ingredients of the permanent splatter display, grand daughter was so freaked out she wouldn't take a shower or a bath. Frankly I didn't want to either, if we were staying more than the one night, I would have asked for another room . Really shouldn't rent a room with the bathroom like that especially for over $200 really think you owe me some money back and I won't stay again because of that.

Location; Suite with a door between two rooms

Whirlpool was out of order Breakfast wasn’t included.

i stayed in two rooms in january 16 put down the 50 dollar deposit for both and now it is february and still have not received either deposits back i check and called if anything was wrong with the room in order for them to not give it back to me, and i called at least six times to get my money back they told me it might be an issue with the bank so i called my bank and they said the hotel did not deposit that money back and it still says pending on my account every time i called i asked for the general manager she or he was not there and they said they’ll take my phone number and call me which they never did and still haven’t received anything in my account, why stay at a hotel that keeps your deposit and lies to you saying it was my banks fault when i called the bank they would not hold anything on my account i will definitely never come back to this hotel again and most of the things in the room are either broken or dirty i work at a hotel and nor should it take this long for that deposit or be that dirty when we arrived didn’t even look like the beds for even done correctly. I repeat do not stay here if you want to deposit to never come back to you even if you did nothing wrong.

Good buffet breakfast. Clean room.

There were no washcloths available in our room. Dinner service at the restaurant was very slow.

Convenient to Green Bay Packers. Downstairs staff were very friendly. Room was clean and comfortable.

Check out is at noon. Housekeeping knocked on the door at 9:30am and then opened the door without knocking at 11:30 while my husband was in the shower. Then knocked again couple minutes later. Is this a way to push people out? Not happy!