Holiday Inn Express & Suites Carrollton by IHG

Friendly staff, great breakfast, convenient location

Friendly staff, nice and clean rooms. Laundry service was out of order. Breakfast was some of the worst I've had. Coffee was barely warm, juice machine was out of order, pancake machine was out of order, the rest of the hot food didn't look appealing. For the price I paid, all of facility should be in working order.

Easy access off the Interstate, good location.

I checked into the Holiday Inn Express in Carrollton, KY after 5pm and was pleasantly surprised by how quickly and smoothly check-in went. The front desk staff greeted me with a smile and had me on my way to my room in just a few minutes, which I appreciated after a day of travel. The hotel has a clean, modern vibe in the public spaces — everything looked well-kept and tidy, from the lobby to the hallways. My room was clean and comfortable, but honestly pretty standard. Nothing jumped out as particularly memorable, but it got the job done. The bed was decent and I slept fine, which is really all I needed for this trip. The biggest downside for me was the price. For what the room offers — just the basics — it felt a little steep. That said, prices in the area seemed generally high, so I don’t blame the hotel too much for that. If I needed a place to crash in Carrollton again, I’d consider coming back, especially for the convenience and friendly service.

This place appears to have been reinvented, The lobby is nice. The rooms are roomy and very comfortable.

Surrounding

The towels were not clean. Like multiple ones. The room initially looked ok but then we were kept up by stomping upstairs There apparently isn’t noise mitigation or thought given to spacing rooms out. Staff we met was sweet

Room only had 2 towels in it and we had 3 registered guests. I’m used to hotels having 4 towels per room. Otherwise the breakfast offered a nice variety even with the pancake machine not working. The pool was small but very clean. It was very quiet. The in room amenities and the towels were the biggest issue. My husband is about to have back surgery and we both had surgery this past December. By the time we realized we only had two towels we were too physically exhausted to go get another it’s difficult for him to walk and my shoulder still causes a lot of pain as I have 9 more months of strengthening and healing ahead of me. Would be nice if in the future if the standard is two towels to ask upon check-in if you’ll need more so it’s addressed right away.

The hotel has been updated since pictures have been posted on the website. The staff were great, the breakfast in the morning was awesome and very clean. The room was also very clean as well and it was quiet. Two things to mention on our stay: the air in the room only goes down to 68 but it didn't get too hot at all. Also our tub faucet did leak/drip but that was all I noticed for improvement on our stay. Overall, it was a great hotel stay and I would recommend it to someone else as well.

The Holiday Inn Express was excellent. The breakfast was incredible and the staff were wonderful. The hotel was obviously renovated recently, and you could tell! It was very nice. I will most definitely stay here again when I am back in town.