Holiday Inn Express Hotel & Suites New Boston by IHG

It was good

Very nice and clean

No negative thought

It was all fine

Location was huge for us!

Excited to hit the hot tub after our long drive. Called the front desk and it was open for a couple more hours. Woohooo. Got down there and it was all cloudy and had a foul smell. NOPE🤢

Excellent IHG property. Friendly staff; outstanding comfort in room. Helpful front desk staff!

We stayed here on our way to Arizona. Check in was quick and friendly. Room was clean and the king bed was very nice. We like the walk in showers. This stay was so good that on our way back home we decided to just stop in New Boston instead of going farther, even though it fairly early. Mostly because we knew this was a nice clean quiet comfortable hotel.

Clean room, comfortable bed, and hot water! What more could you want besides a free delicious breakfast; which they also have! (Omelets, biscuits and gravy, fresh pancakes, breakfast meat, oatmeal, plus all the usual things) Check in was quick and easy. Girl at the desk was very nice and friendly. We also rode the elevator down with one of the housekeepers, and she was so nice, as well! Definitely recommend staying here!

From a distance it looked inviting

Once in the parking lot I realized it looked flooded. The lobby was bright white and totally uninviting. The desk clerk seemed fine at first but then he turned into a jerk. I had my grandchildren and the weather got bad. I decided to get a room because I felt unsafe driving at night with 18 wheelers and a bad storm with heavy rain. I used my debit card card on my phone and paid a ridiculous price $167.72 for a room that I didn’t even check in until midnight. My card was charged and I had a receipt plus the reservation. Upon checking in the guy tells me that I have to have a different card to pay an additional $50. for a deposit!! I already paid for the room. I didn’t have a card but could use my digital wallet. I had proper identification and he would not allow me to use my phone to pay the $50. It was ridiculous to even ask for such! So since he would not let me check in I asked how am I going to get refunded so I could go somewhere else….he told me that since i booked thru a third party there was nothing he could do so basically it wasn’t his problem. My three grandchildren were in the car waiting for me and we were tired, cold, and wet. Needless to say I have nothing good to say other than booking.com did refund my money a few days later. I was cheated and I feel I was treated so bad. I needed a safe place to stay until the storm eased up and this jerk at front desk could have caused us to have a wreck because I ended up driving home in the bad weather. Luckily we made it but my grandchildren’s trip ended on a bad note. Never ever depend on this hotel!! I got a creepy feeling in there anyway…..seemed like a sleezy truck driver stop where who knows what goes on there but it’s not a place for families!!!

Got there early and they had a room ready before check-in time. The refrigerator in my room was loud, told the staff and nothing was said or done about it. Kept getting asked what time I was checking out which was annoying because I was out before the actual check-out time.