Holiday Inn Express Hotel & Suites Kansas City - Grandview by IHG

Room was clean and ready. The breakfast was amazing!

Breakfast was good.

Nothing

.

The staff was absolutely amazing, very friendly and helpful. The room was exceptionally clean and comfortable. I love that the air conditioning was nice and cool when entering the room. I stayed because I needed to be close to KU hospital for surgery the next day and I had a very peaceful and comfortable nights rest. Plenty of towels in my room, lots of amenities if you need them, and again I have to say the staff are some of the friendliest people I've met working at a motel. They truly went above and beyond to make our stay a pleasant one. Absolute 5 stars in my opinion.

Excellent experience. Hotel staff very friendly, kind, and accommodating. Good variety of choices for breakfast selection. Seemed to be a safe location with adequate parking. Very satisfied and would definitely return.

Breakfast was very good, staff was very friendly and helpful.

The $100 charge, which was eventually refunded.

Where to start. Check in was fine. But then at midnight, a strange beeping noise started in my room. I told the front desk when I woke up and was headed out. I was told that I should have notified them immediately because it was a battery change for the fire alarm but as a solo female traveler I didn’t feel comfortable having a stronge man in my room at midnight. Got back after work and it wasn’t the fire alarm battery but something else and I had to switch rooms. Which they deactivated my old room key so when I tried to Gether my belongings, I couldn’t get into the room. Then had to wait again at the front desk to get it activated. There was feces on the light switch in the bathroom as well. Never got an apology or anything from staff. Pretty much a just-that sucks for you. Will NEVER stay at this location again.