Holiday Inn Express Hotel & Suites Weston by IHG

Offered free water each day Staff was nice to us Food was good

Experienced overhearing an altercation with the evening manager and some people trying to check in - they had used a third party to book and there was only one room, they were expecting 3 There were some shouting and name calling and although they were assertive in trying to figure out a way to book the other two rooms (only one was confirmed and none other available) the clerk could have possibly assisted in finding an alternative location instead of taking it personally and exchanging strong words and language (helped me realize though, I had used a third party in booking.com, and will remember to call ahead to confirm in the future - I was fortunate in our room being booked and held, thank you)

Staff was extremely helpful, and kind.

All of these were great!

NA

The rooms was nice and clean

N/A

Not a damn thing

All of it how I was treated I got a suite and the room wa not what we asked for smelled like dog the desk clerk was rude basically called me lier wounds refund my money so know I need yr manger to call me so I can talk to the manager of the hotel there to refund me the room smelled like dog my pilliows and extra covers wasn’t brought in my room before we got there I can tell u more I need a manager to call me really