Holiday Inn Express Hotel & Suites Cincinnati Southeast Newport by IHG

The beds were comfortable

We tried to check in at 3 and our room was not ready. They asked that we come back in a half hour. We came back in an hour and it still was not ready. We sat in the lobby until almost 7 pm waiting for a room. We wasted multiple hours of our trip waiting to get checked in to the hotel. There were food stains on the couch cushion and no sheets, pillows or blankets were provided for the pull out bed. We had to track down housekeeping to get some. The pool area was shabby and un-kept either paint was peeling off the pool or it was dirty. The chlorine was so strong it burnt our nose, eyes and throat just being in the room. My granddaughter wanted to swim anyway and ended up throwing up once and getting a headache. I think it was from the strong smell of the chlorine because I ended up with a headache also due to the strong smell. The next morning they were doing well keeping the food filled for breakfast but nobody was cleaning off the tables. We waited quite awhile and I cleaned one off with a napkin myself. Later when talking to an employee they stated the are hiring and can't get anyone to apply. They are very short staffed. Holiday inn should know that this is how their hotels get run down quickly. They need a full staff to keep up on cleaning and basic maintenance.

Great

No

Breakfast and location was good, and front desk staff was nice.

The floor was wet around the heater/ac, the dectector on the ceiling wasn't flushed and just hanging down.

Great breakfast ! Nice staff!

Nothing...