Holiday Inn Express & Suites Macon - I-475 By IHG

nice staff, very clean rooms, great breakfast , a lot of eateries close for dinner , close to interstate

My family of 5 booked this while traveling, the hotel room was fine. However, when we arrived at 2:30 a.m. we had to stand and wait at the front desk for nearly an hour before we could check in and get door keys. There was no one to be found in the building. Both myself, and my husband checked everywhere, even in the employee lounge/office areas. This was extremely frustrating due to the fact that we had an infant and two other small children who desperately wanted to go to sleep in a bed, and were crying. We even attempted to call the hotel multiple times while standing in the lobby, with no response each time. Another guest also came in to check in, and had to wait also. We paid $172 for one night, and we will not be returning due to the lack of service from the staff.

Clean comfortable bed

Place was nice. Food was horrible

Convenient to highway. Very clean

The room was ok. I killed a spider in our room, sheets were stained. Location was no ideal but the room was quiet. Stain on the floor in the bathroom as well. I requested to change my form of payment and the lady did not know how to do that.

Clean n comfy....

Because we had been in several hotels due to a family emergency in FL, we learned to check reviews, beds & overall cleanliness of room as soon as we walked in... Bed sheets had not been changed!; room smelled musty & moldy. Staff immediately moved us to another room & apologized which is why I gave 4 stars for staff but otherwise, I would not believe the “reviews” listed. Second room had residue in tub where it had not been properly cleaned & shower head, faucet were loose. Overall rating: poor. Chose this hotel based on reviews & because we had a wonderful experience in Jacksonville, FL at a HIE. The housekeeping staff at the FL HIE were even cleaning the walls of the elevators from top to bottom! Mopped cafe area everyday; cleaned ice makers & rooms everyday. Old is one thing, dirty is another.

We stopped for the night since we were driving through. Everything was fine until we wanted to lock the door and found they were working on the door jambs. The lock bolt had a lot of play which was worry some and it was not mentioned by the front. It did lock but there was a lot of play and looked like it could be pried.

Nice hotel near the Macon amphitheater. The two sisters who work at the front desk are super nice and accommodating. I will stay here again next time I go to a concert in Macon