Holiday Inn Express & Suites Macon - I-475 By IHG

I booked a king bed but was given a queen without even noticing me and getting my permission! The hotel refused to give me any compensation! Moreover, the air conditioning in the room was blowing cold air even setting heat at 79! AC broke. The quilt cover was dirty. Nightmare experience. Absolutely unacceptable! This is not Days Inn!

Excellent and conveniently located to interstate.

Needs upgrade of plumbing & bath infrastructure

Room was in bad shape. Electrical outlet popped out of wall. Faucet in shower wasn't fully attached. More water came out of bottom spout than shower head. In morning pancake machine was out of order.

The hotel is situated in a great location—quiet, safe, and conveniently close to shopping and restaurants. The building has some decent upgrades and a lot of potential, but unfortunately, our experience was overshadowed by issues with cleanliness. Upon arrival, we were greeted by several carpet cleaning crews and their equipment stationed in the lobby, which felt unwelcoming. The elevator was gross with finger marks all over the stainless and the floor was dirty. Once we reached our room, we noticed a funky smell and found the space to be dusty. The sheets were stained, and overall, the room did not meet basic cleanliness standards. Had the elevator, lobby, and room been clean and fresh, our stay could have been much more enjoyable. While the property has its positives, including the location and some modern touches, the lack of attention to cleanliness made the experience feel average at best.

Very clean and excellent service

Rather unexpectedly, our room wasn't vacuumed and was dirty.

First off I give five stars to the staff, called the day before and talked with Shameka over the phone to add a person name to the reservation because we were arriving at different time. She was so pleasant and made transition easy. She was also there when my friend arrived and remembered the phone call and my name. The morning reception Denaga was also super pleasant, and helped me with the spelling of Shameka name. Nice breakfast and a very comfortable bed. The reason I did not give the Holiday Inn five stars is because of the bathroom, the floor has not been cleaned in awhile and the bathtub had scum all over it which has not been cleaned for months.

I have never complained about a hotel before. This place is disgusting. Even inside the elevator was disgusting. You could see how dirty it was like it had not been cleaned in a very long time. The walls were even disgusting. The bathroom was filthy. I didn’t even want to step on the floor of the bathroom barefoot. The shower walls were disgusting. I expect there to me a few spots missed when I go to a hotel, but this place should be ashamed of themselves as to how unclean it was. The bathroom also didn’t have a blow dryer which is standard to have one in Holiday Inns, and no bottles of water in the room to even purchase. I will never stay here again. It needs new management. Absolutely disgusting.

Nothing special but was exactly what we expected