Holiday Inn Express - Indianapolis - Southeast by IHG

Breakfast was well prepared and looked after.

Room cards did not work during our stay. Had to have them update every other day.

Good customer service

Was charged an additional $50 after we left even though we literally only had stayed for one night. Upon check in was charged the $149 plus $30 for taxes, total was $175 on printed receipt upon check in. No one available at check out and checked bank statement to make sure they only charged the $175 and statement was $225 for ONE NIGHT.

Fire doors to outside exit would not close properly. Had ants in our room everywhere. Spa was advertised to be working, when we arrived they were ripping it out with no prior warning. Exterior of building was rough. Trash everywhere and signage for parking spots were hanging upside down. Would not recommend.

Excellent.

Very clean, staff was kind and helpful, the breakfast was good.

I rented this hotel for the pool and hot tub. We called to make sure the hot tub was working and it was so we booked a room. Upon arrival we found the hot tub closed. Everyone was still getting in the hot tub and it was full of bubbles and suds from peoples skin. The pool had debris in the corners of the deep end indicating it does not get vaccumed out. There were no towels in the pool area to dry off. My room had ants so we had to be very careful with food to not cause a bigger issue. The 2nd night there we were woken by a fire alarm at 3am. When asked why this happened we were told the pool area will sometimes cause the alarm to be set off due to maintenance and now the pool is closed. It is spring break we bought a room for the pool and hot tub and sadly we did not get to fully enjoy the whole reason for the trip.