Holiday Inn Express Hotel & Suites Victoria by IHG

Stay was very nice, staff was very welcoming and helpful. Beds were extremely comfortable and we were well taken care of! Only problem we had was with the pool area which need better upkeep and maintenance.

I booked a stay for Monday-Friday due to a class I was attending for work. Upon check-in, I was told that the room card machine was not working so the desk lady would have to let me in my room anytime I decided to leave. The internet worked fine the first night, but then stopped working the next day and it was never fixed. I needed internet for the class I was taking but all I heard from the desk girl was "I called the technician blah blah blah". Apparently neither her, management, or the tech really cared about the issue. The 24 hour fitness center was closed for "repairs". On the 3rd day, I walked in the bathroom and stepped on to a floor flooded with toilet water (my socks soaking wet)! I told the desk girl and she called the maintenance guy to come have a look at the leaking toilet. I had to switch rooms and while I was packing, the maintenance guy showed up and acted like he was disturbed because he had gotten the call. It's called "doing your job", but he didn't seem to understand that. Overall, this was the worst hotel experience I've ever had. It's a hotel filled with a bunch of incompetent people (management included) that have no clue about customer service. Do yourself a favor and AVOID this hotel at all costs!!!

Good visit

No complaints- everything was very nice! Facility, staff, room, parking, and breakfast were all great.

Very clean staff was very nice and friendly. Breakfast not so much went down early no bacon or eggs biscuits were hard. Workers were sitting in the kitchen laughing so we left without breakfast. That’s the only downfall we experienced.

Great hotel well managed property

Lot of construction around

Hotel was excellent, clean room, nice pool and wonderful breakfast

stay was just ok

It was away from busy traffic.