Holiday Inn Express Hotel & Suites Jasper by IHG

Great place for our short stay. Staff was very friendly and helpful.

The WiFi was solid and valuable for work stuff.

Location

We arrived and it took a decent amount of time for someone to greet us. The smell in the entire facility reminded me of an old mop…musty, mildew, just dampness. Our room had a section of linoleum at the door…it was noticeably dirty. The pool’s main entrance was very loose and would not have been safe to use if necessary. The breakfast was great each time, which was just about the only redeeming quality.

The staff was very friendly, especially the manager. She was attentive and she was working very hard. Breakfast was also good.

The entire hotel smelled strongly of mildew. Our room outright stank of mildew. It was very strong. The indoor pool had a bunch of bugs and white stuff floating in it. It did not look clean. The manager tried to clean it up a bit but it just wasnt something I felt comfortable swimming in. Apparently, they are short on comforters. Ours was dirty. They came and got it but they needed to wash and dry it before giving it back which was a bit weird they didnt have spares. The TV control didnt work either. Now, the comforter and TV remote they did clean/replace so as mentioned the staff were attentive.

The hotel was nice and clean upon arrival to the front desk. We were on the first floor and next to the laundry room. There was a sign for hours of noise control to stop by 8pm but the laundry was running and shaking my room walls until 955pm when I called the front desk. We wanted to sleep in the next day, however we could not because the laundry started early the next morning waking us up. Breakfast was decent. I wish they had a waffle maker vs pancakes. Maybe a fruit parfait or something.

Conveniently located with close parking.Good breakfast.

Room air conditioner could have worked better.

Housekeeping associates are super friendly and professional. Stay was great!

Hotel was ok, have seen a lot better. This one needs to TLC. Our door would only latch closed if you pulls with both hands and leaned. The beds both had at least 1 deep body sinkhole from being worn out. I mean deeep sunken in. Other than that, the breakfast was expected less the cinnamon rolls (which were also out).. just needs some TLC, its not nasty or stinky, no bugs. Just needs some love. Besides there is nowhere else to stay near there anyway. So you kinda have no other choices.