Days Inn by Wyndham San Antonio at Palo Alto

There is rolled up carpet in the dining area. It appears to be under remodeling.

Upon arrival we were told there no elevator which wasnt in the description, when we got to our room the AC was off & it was super hot inside. We immediately saw roaches, a broken safety latch, hair on the bed, huge stains on the couch and floor, & the rr lightbulb was out. Only thing nice was the staff and pool.

Owner was lovely and the cleaning ladies were friendly and accommodating.

We stayed a week and loved it the only complain we have is that they do not tell you they charge $20.00 a day for parking. House keeping was amazing and even though they had construction going on it was super clean, the pool was amazing.

Poor of poor Not rack no enough towel Shower head is dead Hole on the bed sheet The manager is a lady name is Viva I don’t know if spell correct I hope I never met her or kind of her in all my life When you go breakfast it’s somekind like rob her property On dining area There is only coffee 1 packet bread one milk which only 20 oz left in bottle nothing else Breakfast ending 9oclock when I came 8:00 the chairs are all on table That meaning if you like this poor food you need to take the chair off by yourself When I try to take a coffee and the last pack of bread than leaving she stopped me and told me I can’t take it from dining area And request me need to show respect to the hotel That really shocked me in that moment She looks like a angry person who tried to take her property you robbed from her family I just have a question should hotel respect the quest who paid money for stay included a breakfast? That’s theew worst experience I had in days in n I would never coming back again

Horrible treatment and dirty

Rude

When we checked in there was much help and information on what to see in the area and even help on what to see as we continued on our trip! A very kind gentleman worked the front desk both when we arrived and checked out! We would stay again! Thank you for a great rest on our long journey!

Do NOT recommend this place unless you want to have to visit the front desk repeatedly for amenities you paid for in advance, feel micromanaged, and have to be questioned during your paid stay. Stayed here May 3, 2024-May 5, 2024 room 103 (2 room mobility access room). On arrival the man at the desk ask how many people I informed him my mother, father and myself. The man responded ok because it's a handicap room. I informed yes for my father that needed the mobility devices in the room. My husband arrived later that night after work. Entering my room no working blow dryer, no working microwave, no iron but to tired to mention it. The next morning I went to the desk to ask for iron and blow dryer the lady provided both. Later the man at the desk knocks at our room door to confirm the number of people and inform me I booked 1 person. I informed him complete accident as I informed him at check in my parents and myself while my husband showed up late that night. He informed of additional charge I told him understandable and charge the fee per person. He did inform me he would be fair and charge $25 rather than $40. While it's $15 cheaper it didn't really matter to me because that does not cover the cost of the room that did not have the amenities I paid for that I did not have. He did offer to provide another microwave, I declined but requested towels, he informed none at the time all in the washer. My husband had to return to the desk 1 hour later to follow up on towels. Saturday night I went to the front desk to ask for 2 paper cups one for my fathers medication and one for to get ice with water. The lady at the desk ask "what room?" I informed her "room 103" She responded "103?103? You sure room 103" I responded "yes, room 103." She proceeded to walkaway to the storage room across the hall and gave me 2 paper cups. Housekeeping never came by the same trash we had on Friday evening was still there Sunday morning at check out. The same towels we had Friday night and Saturday, we used again on Sunday before check out. To much inconvenience for me while traveling with my elderly parents.

I didn't even stay. The front doorman was nice but required an additional deposit and I only had $58. I didn't stay and on my bank statement it is posted $58 for may 2. It is now may 6. So just curious how long it takes?