Rockville Centre Hotel - JFK Airport

I had a great stay. Had no issues!

I booked 2 king rooms for 3 nights for the last 2 practice rounds of the Ryder Cup. The rooms were located on the 3rd floor, but some distance apart (not a problem as this was not requested). When we got back the first day there had been no housekeeping service. The front desk said it was performed every other day, so after requesting (and promptly receiving) fresh towels, we requested housekeeping service for the next day. When we arrived back the second day the room was still not serviced. The front desk said they did not know why and we again requested (and received) fresh towels. Upon checkout I raised this issue and asked for a courtesy discount for a 3 night stay without housekeeping service. Since I booked directly with the hotel I was told that this would be forwarded to management for consideration. Since it has been 2 weeks since we checked in, I am assuming that no such discount will be forthcoming. The hotel itself was clean and well-kept, the complimentary breakfast was good, but the air conditioner in the room (ours at least) was quite noisy and probably overdue for service. I thought the rates were acceptable for this region, especially during this time - and the hotel was fully booked - but I'm very disappointed with the lack of housekeeping service and no courtesy refund of any kind.

This was a super convenient location from the airport. It is a bit older hotel, but well maintained. Staff are very friendly and helpful. A full breakfast included is a great service. It is also very close to many dining and nightlife locations, by Uber and not by foot. We would definitely stay here again.

Location is what we needed. Front desk staff pleasant. Plenty of parking. Breakfast ok. Although room was "clean" and bed comfy, there was a chair that smelled like someone peed on it, carpet was filthy, ie : stained. Hotel served the purpose. Could definitely use a make over or a commercial cleaning!

Clean room , new carpet, staff polite, free parking onsite

Nice place

Our room was clean, spacious and quiet. The staff was helpful and friendly.

We chose this hotel due to it’s closeness to JFK and where we needed to be. They offered free shuttle service to and from JFKAirport. Upon arrival at JFK Terminal 5 we followed the instructions to the pickup spot and then called them. They REFUSED TO PICK US UP there! We were told to go to where it says to go on Terminal 8! I called a couple of time And Jet Blue spoke to them because my wife can not walk long distances. They completely refused to come to Terminal 5 even though we were giving instructions for pick up there! Thank God that Jet Blue was so kind to get my wife pushed to a terminal with an air train and got us to Terminal 8 and then to the spot for pickup. We were then pickup and the driver said he had to pickup some one at Terminal 4! One of those passengers was confused as she was at Terminal 8 (where we just got picked up) and told to go to terminal 4. She was then mad cause she had come from Terminal 8! What should have been a 20-30 minute trip took over two hours! The hotel services were about par or a little lower, the Traffic was very noisy all night long. Breakfast was very limited!

The property is very clean. The location was great for my purpose in NY. There is limited dining around and when I asked the staff they just told me to do uber eats which was disappointing. I never got hot water to my room. Every shower I took was cold. The cleaning service takes place every other day. They never came. I had over flowing trash, dirty towels and no coffee replacement.